Alameda Municipal Power is an electrical service provider based in Alameda in the East Bay area. The business can be reached through their website at alamedamp.com.
Shoutout to Georgia, for being a great customer representative and helping us promptly with our inquiry on setting up electricity since we recently moved to our new place in Alameda. Georgia is kind, patient, professional, and a great sport. I’m only giving 4 stars because Georgia was only the second representative we got on the call with. Our first call was much less than pleasurable. Due to another representative whom I shall not name(but whose name was mentioned by another customer, Skyler Howell, in the review prior to this one, also in a less than positive experience), my call was hung up and our issue was left unresolved. I hope whoever conducts customer service training at Alameda Municipal Power does an internal audit of the phone recordings, and use as training material those clips in which the representative demonstrated unprofessional language. Based on my own experience and Skylar’s, I can’t help but suspect that there is no shortage of such clips from one particular customer representative currently employed at your company.
Some sort of billing and clerical error from over 5 years ago is causing me to not be able to set up an account. They want me to repay a payment I’ve made so I can set up new service. Equivalent to extortion.
Never had an issue. Bills were lower than I ever payed with PG&E. Customer service agent Wayne was an absolute delight to deal with.
This company is so ate up. I was told that my autopay couldn't be started until 45 days into our service. The very first bill that I received on my new account (after moving) stated that it was DELINQUENT and threatened turning off my electric. So, I paid that bill manually and set up the autopay at the same time. Now, my next bill hasn't gone through on the date it was meant to so I was scared about it going "late' again and called the assistance line. The lady on the phone started out friendly and kept repeating the same explanation at least 5 times. I called her Honey (Where I'm from Indiana that is a polite way to address someone who's name you do not remember) and she immediately got aggressive and wouldn't let me speak but she made sure that I knew her name was PAULA. I had to hang up because she wouldn't let me talk or explain any part of my confusion. If you can avoid doing business with this company I highly recommend it because they clearly have no interest in understanding the faults in their own system and are ok with bullying customers into accepting late fees and their own status quo.
Hi, I just got my powe disconnected without any disconnection notice. I called to find out what was going on because my bill was only 139. When I call they told me they added 4,700 to my account for adjustments. They just added it yesterday and turned off my power saying that they had been an adjustment to my account. I spoke with Tracy the Manger who was nice but not helpful. She couldn't explain such a dramatic cost difference. I needed to know the time frame I owed the money and she couldn't explain. I told her I have no documentation of this change and she stated it was because if just happened. I asked her if I pay what is on my bill can she turn the lights back on but she said I had to get on a payment plan. The wanted me to put 600 dollar down. I don't even know what the 4700 dollars is for and they just want me to pay it with no explanation. I have my bill with the correct address and because they made a meter mistake I have to pay a crazy bill! ( I was paying every month for years) the Manger Tracy did not give any help or couldn't explain the bill. She stated that there is no one else to talk to but her and that there is no resolution.