BV Electric Inc.

My interaction with the BV Electric office was excellent. Calls and emails were returned promptly and they were able to set up the appointments for both the estimate and then the work fairly quickly. I did not shop elsewhere but I felt the price quoted was fair for the work involved, so I proceeded to engage them as they had come highly recommended by a neighbor and my real estate broker. They had to open trenches in my primary closet wall to relocate the electrical panel to outside the closet so as to comply with current code requirements. As the attached picture shows, there were a lot of cables involved and they had to work around the existing wall studs. It was supposed to take 6-8 hours. The two guys (father and son) they sent were very nice and it appears they did a good job, but it was challenging to communicate with them some of the time as their English was limited and I do not speak Spanish. There were a lot of delays in getting the work completed in the course of the day, but a good portion of that had to do with the senior guy's van being stolen the day before; as a result he did not have all the required equipment and materials (including the new panel) so each of them went out for long stretches to get supplies, during which minimal or no work was accomplished. I of course want to be understanding of the stolen van situation, but as a customer, I expected the company to step up more and ensure that things moved along faster and more efficiently. In the end they were here for 8.5 hours after arriving late, and had to come back the next day for 90 minutes to finish up. In the end, everything works in the house and I have a proper new electrical panel in the requested location (see second picture). I really did like the two guys who worked on my project, and I think the end result is good, but I just wish the process of getting the job done - and communicating about it - was smoother.

BV did a great job replacing the old wiring and main service panel in my home. Armando and his crew were very dependable and courteous. The price was very reasonable considering the scope of the project which took almost three weeks. I wouldn’t hesitate to call them again.

I had a very positive experience. BV sent out two guys to install 3 new ceiling lights for me. Everything went smoothly and quickly. Both electricians were very thoughtful and nice. My one gripe was the pricing. The company charges $159/hr. With a minimum of 1 hour. The two guys were here for only 20 minutes and wanted to charge me $350. I get that it is nice to have back up on a job but one person could've done this install in an hour. I ended up paying $300. Really this job should've cost no more than $200. Even though the two workers were really nice I would look for new electricians next time.

We are so happy with the work Stefan did for us today. We were really impressed that we received a text that Stefan was on his way to our house. He arrived on time with a big smile on his face. He installed a large indoor light fixture, along with outside lighting and an outside electrical outlet. Stefan’s work is very good and he knows his trade. I would highly recommend BV Electric and Stefan anytime!

I scheduled an appointment with BV Electric, and they confirmed they could come in two days from my call. My kitchen has no electricity, and I had been instructed not to turn the circuit breaker back on, so this is a time-sensitive issue. About an hour before the scheduled appointment, they called to cancel but offered to reschedule for the following afternoon (today). I agreed. This morning I called to provide the technician with a contact number for when they arrived, only to be told that my appointment had been canceled again. Had I not called, I would never have been notified. What made the experience even more frustrating was the explanation I was given. I was told the appointment was canceled because the technician was out dealing with electrical emergency, yet when I rescheduled, I had already been assigned to a different technician for the new appointment was given the same reasoning? The person on the phone didn’t realize he gave the same explanation? Left me feeling like I wasn't getting a clear or honest explanation. I understand that unexpected issues can come up, but repeatedly canceling appointments without proactively notifying customers is unprofessional. If you're unable to keep an appointment, please don't schedule it in the first place or, at the very least, communicate the cancellation promptly. Customers rely on these appointments, especially for urgent electrical issues like mine.