Electric Express Appliance Repair

The microwave in our JennAir built-in microwave/oven combination stopped working, so we contacted JennAir for a repair referral. They recommended Electric Express Appliance Repair. Electric Express charges a $175 diagnostic fee just to come out and identify the problem. The technician spent about 10 minutes checking the breakers (which we had already done), removed a few screws, looked at his computer, and concluded that the power board needed to be replaced. He then told us that the power board for our model was no longer available. It appeared that he didn't pull the unit out from the wall or inspect the electrical control panels. We had experienced a similar issue in the past that turned out to be a loose power plug, so I specifically asked if he had checked that. He said he would need to return with a second technician to pull out the microwave/oven, at an additional cost of $275–$350. Fast forward: Two weeks later, we contacted a different appliance repair company. Their technician pulled the unit out, opened the panels, and quickly identified the problem as a blown fuse and not the power board. Go figure! Since another company was able to identify and fix the actual problem, I cannot recommend Electric Express Appliance Repair considering that their assessment of the problem was totally incorrect. I'm disappointed in JennAir for not vetting out the repair companies that they contract with. I chose JennAir because of its reputation for quality, and I expected that same standard to extend to the repair companies they recommend.

The 1.9-star rating is generous. We were referred here by Whirlpool for a dishwasher repair, and it has been a disaster from the start. First, they bumped our initial appointment by three days. Then, after the technician identified the needed part, the communication completely died. It has been over a week with zero updates. Every time I call, I’m told they "need to check with the ordering department" for an ETA, yet they never follow up. It’s clear they have no respect for their customers' time. Only Whirlpool (with a failing unit in month 6 of its lifetime) would partner with a company this disorganized to service a unit that failed after only five months.

Despite the numerous negative reviews concerning this company, my personal experience has been exceptionally positive. Gerry, the technician who assisted me on two separate occasions with my Whirlpool stackable washer, provided service that was truly above and beyond my expectations. He was a pleasure to interact with, and I have absolutely no complaints regarding his assistance. Please continue your excellent work, and I extend my sincere gratitude for your help in repairing my washer and dryer.

I would strongly advise against using Electric Express Appliance Repair. Avoid them at all costs. If you are under warranty and the manufacturer assigns Electric Express Appliance Repair, immediately ask the manufacturer to assign your repair to a different repair company. This company was assigned to repair my Maytag washing machine under warranty in December of 2025. The washer has been unusable for weeks. Electric Express has sent a technician to my home two separate times, and the problem has still not been fixed. Each visit involved time spent simply looking at the machine and scrolling a tablet, but no actual work attempted. I still do not have a working washer and have no clear timeline for repair. Communication has been just as bad. I repeatedly asked to speak with a supervisor on Jan 6th and no one ever called me back. I just asked again today for a supervisor and they told me one could call me back in three days. Three days to speak to a supervisor? There is no follow-up, no accountability, and no sense of urgency, despite the appliance being completely nonfunctional. From my experience, Electric Express is unreliable and unreasonable. Multiple failed visits, no escalation, and no supervisor response is unacceptable. If you value your time or expect an appliance repair company to actually fix the issue, I would not trust this one. Look through all of my other reviews. I always leave 5 stars and say the service was "amazing." I DO NOT SAY THAT ABOUT THIS COMPANY.

It has been a month now and my washing machine is still not repaired. This company has done nothing to expedite the delivery of needed parts, and today the scheduled repair was cancelled due to repair person injury inconveniencing my work schedule further and frustrating my live in tenants who depend on having a working washing maching. The repair person seems great, but the company is lousy. You may be better off not getting a warranty and just paying a local repair person and getting the job complete sooner. It may cost more but you will be inconvenienced less.