Aire Serv of Pleasanton is an HVAC service provider located in Pleasanton in the East Bay region. The business has a 4.8 rating based on 31 customer reviews. For more information, visit aireserv.com.
We wanted to update our furnaces for our two-unit building. Sam and his crew from Aire Serv did a really nice job with everything. We both converted over to a dual-fuel heat pump system and replaced all the old ductwork. Sam was always responsive to our questions and ran a team of solid, smart, and friendly folks. While i don't anticipate needing them to come back any time soon, we would absolutely work with them again. My photos don't do their work justice.
We Met Sam for our Heating Air Conditioning. He has been professional through out the process. After installation he came back to check the quality of the work something which was great about them. We highly recommend them if you would need heating and air conditioning needs.
Our furnace quit mid-December. We called Aire Serv, the next day Ken was here, did a thorough check, and determined that it needed to be replaced (it was the original 1965 unit. The furnace needed to be ordered with not quite a week turnaround. An appointment was scheduled, they arrived on time with a fabulous crew of installers and Ken as the foreman. As the furnace was removed they discovered that our AC was about to spring a refrigerant leak !!! Yikes !!! Ken was able to send a crewman to their local shop and bring a complete new AC system 🙌. By the end of the day we had a complete new HVAC system that is quieter than the last one, more energy efficient, easier to adjust thermostat, easier to change filter, and ABSOLUTELY no mess ! Ken and company worked with us on paying for it all without any additional fees (we're both seniors and retired). We don't want to be buying another HVAC system any time soon, but we would certainly use Aire Serv again. They are highly recommended by us ! Thank You Ken and Aire Serv 👍
We spent nearly $15,000 on a new HVAC system for a rental property. Just over one year after installation, the system failed due to a bad thermostatic expansion valve (TXV) and a refrigerant leak at a flare connection on the liquid line. The TXV itself was covered under the manufacturer’s warranty, but Aire Serv charged us nearly $1,500 in diagnostics, labor, and refrigerant to correct what appears to be an installation-related issue. A sealed refrigerant system should not be losing refrigerant this soon after install. Despite the system being only slightly outside the labor warranty period, Aire Serv declined to take responsibility or offer any goodwill adjustment. For a major HVAC installation, this lack of accountability was disappointing. Based on this experience, I would be cautious about using Aire Serv for new system installations unless you are comfortable bearing the full cost of post-install issues shortly after the warranty expires.
I had a great experience with AirServ Pleasanton and highly recommend them. The team was professional, punctual, and very knowledgeable. They took the time to thoroughly inspect the system, clearly explained the issue, and provided honest recommendations without any pressure. The work was completed efficiently, the pricing was fair, and everything was left clean and well-organized. Most importantly, the AC is working perfectly now, and the service gave me real peace of mind. If you’re looking for reliable, high-quality AC service with excellent customer care, AirServ is the way to go.