Atlas Trillo

Jared from Atlas Trillo Heating & Air Conditioning did an outstanding job servicing our AC system, their communication was prompt, clear, and professional. Jared cleaned our rooftop AC unit, which hadn't been cleaned in over six years, and performed a system tune-up. Since our home filter is located in a high area which is hard-to-reach by us, he installed it for us at no extra charge. That extra help made our lives much easier, and we really appreciated it. We are very happy with the results and highly recommend Atlas Trillo Heating & Air Conditioning.

Sayed took the time to show and explain the different leeks, the changing of the filter and the current condition of the air conditioning unit. He replaced the filter and hosed down the outside system. He was very careful with his shoes so truly appreciate that as well. Excellent service technician. Thank you, John and Suzanne

We originally found Atlas through Lowe’s, and Richard came out from Atlas and introduced himself as a Comfort Advisor working on behalf of Lowe’s. Right from the start he made us feel comfortable and actually took the time to understand what we needed instead of jumping straight into a sales pitch. During the visit, Richard explained that while our AC was still working, it was old and inefficient, and that replacing it with a newer unit could help lower our utility bills. When we told him that replacing the AC just wasn’t in our budget, he totally understood. No pressure at all, which we really appreciated. From there, he focused on replacing just the furnace and did a really thorough evaluation. He checked out our ductwork, measured windows, mapped out the square footage, and explained a heat load calculation he uses to make sure the system is sized correctly. It all felt thoughtful and reassuring — not rushed or pushy. This also wasn’t a one-day decision for us. We told Richard we needed time to think it over since it’s a big purchase, and he completely respected that. He checked in every couple of days, answered questions as they came up, and never made us feel rushed. We were even able to work through furnace options over text, which made things super easy. When we were ready, Richard came back out to go over everything and finalize the details. Since Atlas is affiliated with Lowe’s, we ended up signing a Lowe’s contract. Atlas provides service and equipment Guarantees along with the manufacturer warranties, which gave us a lot of confidence. Everything was handled electronically through Lowe’s, and we were able to take advantage of the 0% interest financing. Literally not a penny out of pocket. On installation day, Richard showed up again! He arrived early before the installers and sat down with my husband and me to walk through what the day would look like. That alone helped put us at ease. The installers, Anthony and Pedro, were great! Friendly, professional, and easy to have around. You could hear them joking and laughing with Richard out in the garage while they worked, which honestly made the whole day feel relaxed and positive. It was just nice hearing everyone get along so well while still getting the job done right. We did pay a little more than some of the other quotes we got, but I’m really glad we went with Atlas. In this case, you really do get what you pay for. Overall, a great experience and I wouldn’t hesitate to recommend the Atlas team.

We had a rough start with Atlas Trillo when our HVAC was first installed a few years ago, as the system never seemed to cool our home correctly. However, our recent experience with technician Seyed Javad Mohammadi completely changed our perspective. Seyed and his team, supervised by Sebastian, were exceptionally knowledgeable, responsive, and professional throughout the entire process. Seyed took the time to properly diagnose the compressor issue and performed the replacement and installation with great expertise. We especially appreciated how responsive the team was; when we requested follow-up checks after the installation, Seyed came back a couple of times to inspect the unit and ensure everything was running perfectly. For the first time since the original installation, our HVAC is finally working exactly as it should. We feel very lucky to have been assigned to this specific team and highly recommend requesting Seyed for his responsibility and skill. Thank you, Seyed and Sebastian, for finally getting our home comfortable!

Anthony, Atlas tech, came out to diagnose our furnace which quit producing hot air. He said we needed a new furnace. Their salesman then called and quoted a price of $12,000! We said NO to that and got a second opinion. The second company came out and said the filters needed to be replaced. After he did the work to replace filters the furnace worked fine. I asked what he would have charged if we really needed a new furnace. He quoted $4600.00. So with this information I would strongly encourage anyone out there to avoid Atlas Trillo at all costs. They are not truthful and I would consider them scam artists.