Element Home Solutions is an HVAC service business located in Hayward in the East Bay area. The company has a 4.9 rating based on 381 customer reviews. More information is available at element-hvac.com.
The first technicians that worked during the installation were detail oriented and they did make sure to protect and to leave the place clean and free of any debris. Unfortunately the second technicians weren’t not the same. They left a little mess and also their prints on my walls.
I recently had a Mitsubishi heat pump system installed along with full air duct replacement by Element Home Solutions, and I couldn’t be happier with the entire experience. From the very beginning, the estimate process was smooth, clear, and professional. They took the time to explain my options and helped me choose the right Mitsubishi system for my home without any pressure. The installation itself was efficient and well-organized. The crew showed up on time, kept everything clean, and completed both the heat pump install and duct replacement with great attention to detail. You can tell they really know what they’re doing. What really stood out was how seamless the whole process was—from the initial estimate all the way through permits and final inspection. Everything was handled properly, and I didn’t have to stress about any part of it. Overall, a very professional and reliable team. I highly recommend Element Home Solutions if you’re considering a heat pump or ductwork upgrade.
About three years ago Element Home Solutions removed by gas furnace that had aged out with a Mitsubishi heat pump, a partial duct replacement, and a whole house filter. It was the last device in my house that used gas, and now I am running an all electric home. The installation was great and I have been pleased with the result. They have come recently to help me with the controls configuration and confirmed everything is still in great working order. I highly recommend Element to another homeowner. While heat pumps aren't inexpensive, I think I got a great value out of the work they did.
We're recently worked with Element Home Solutions on our Insulation & HVAC systems. After did some research & estimated from three others high rated HVAC companies in Santa Rosa. When we talked to Cesar G explained all details about our issues & he gave us a very honest recommendation what we should do to fix our issues. He's not try to sell products like others and the costs overall better than other companies. We decided to work with Element Home Solutions. Turnout we don't have to replace our HVAC, we're only installed new insulation on our attic & duct system in crawl space. The experience and process from beginning to the end in three days was excellent. The teams are on time & keep our home clean after each day before they leave. Mac at Element informed us all details on our Ducts testing & City inspection appointments all went very smoothly. We're definitely will replace our HVAC with Element in near future. Make a long story short and these are our ratings below. Thanks to the teams from Element. 1. Costs (5 stars) 2. Quality of work (5 stars) 3. Professional (5 stars) 4. Trustworthy (5 stars) thanks to Cesar D. 5. HVAC/Insulation recommend to our families & friends 100%. Anyway, we told everyone don't trust our recommendation. Please call other companies for a fee quotes and make sure to call Element Home Solutions requesting Cesar D., then you will understand why we choose Element. Thanks for reading our review & have a blessed day.
We had a Mitsubishi ductless mini-split system installed by Element Home Solutions and the experience was absolutely fantastic from start to finish. We couldn’t be happier with both the process and the final result. Ernest, the salesperson we worked with, was truly exceptional. He was incredibly communicative, respectful, and generous with his time. He went above and beyond to make sure we understood every aspect of the project and felt confident in our decisions. We had a lot of follow-up questions along the way, and Ernest was always patient, thoughtful, and responsive. It made the entire process feel easy and stress-free. The installation itself was flawless. Our garden is a very prominent and important part of our home, with lots of planted areas and pots, and the installation team navigated everything with extraordinary care and respect. We were genuinely impressed by how thoughtful and meticulous they were while working in such a delicate space. And the system itself has been amazing. We are so happy with how well it works—it's quiet, efficient, and keeps the house incredibly comfortable. On top of that, the installation passed the city inspection with no concerns at all, which really speaks to the quality of their work. All around, this was one of the best contractor experiences we’ve had. We’re thrilled with the Mitsubishi system and deeply appreciative of the professionalism and care from the entire Element Home Solutions team—especially Ernest. Highly, highly recommend!