Galaxy Heating & Air Conditioning

and I recently hired Galaxy to replace our aging gas furnace and AC with a new 4-ton Mitsubishi heat pump system, and the entire experience was fantastic from start to finish. During the estimate phase, Constantine was a breath of fresh air. Instead of pushing generic upsells, he actually "downsold" us by engineering exactly what we needed to work seamlessly with our home's downflow ducting. He was honest, straightforward, and clearly explained the system without any high-pressure sales tactics. For the installation, Mike and Diego were our crew. They arrived a little past the initial 9am window on the first day, but they worked incredibly hard and got the entire complex job done right on schedule. At the start of Day 1, I handed them a simple "homeowner's QA" list of things I wanted to check with them at the end. They were super nice, listened, and gladly accommodated every single request. The workmanship is top-notch. They perfectly sealed the exterior wall where the lineset exits, helped me get the Kumo Cloud Wi-Fi connected to my phone, and hauled away all the old debris, leaving the site spotless. As a testament to their technical skill, when I asked about the refrigerant line vacuum test, they had pulled it down to 350 microns—which is a great number and proves they don't cut corners! Pics attached of the final setup. If you want an HVAC company that is honest in the office and expert in the field, we highly recommend the Galaxy team!

When my 84 year old father needed a new heating and air conditioning system in the beginning of July during the heat wave, I searched online for the best company and Galaxy heating and air was our first choice. After reading the reviews on all platforms and Better Business Bureau. We called the Galaxy and made an appointment. They were very patient with my father answered all of our questions and even came out a second time to answer more questions before doing the installation. We got a top-of-the-line system Trane/Americian Standard since both my father and myself both have Trane systems and both have lasting over 20 plus years we decided the same would be best. The Installation team was top-notch In and out in one full day. They cleaned up so well you would’ve never known they were there. My father couldn’t be happier Because his house is immaculate. Again, These gentlemen were professional, and very Respectful of my father and his property. We can’t thank them enough for their hard work in getting my dad’s new system in so quickly. We are lifetime customers and we hope you Thanks again Galaxy you made two lifetime family customers. The Gilbert family

Roberto and Fernando were awesome! They were professional, courteous, and stayed until the job was completed. Their work was clean, thorough, and completed with great attention to detail. Their pricing was also very competitive. We had a heat pump installed, and it has been working flawlessly. They even coordinate someone to meet with the final inspector with you, so you don't have to worry about that part of the process. The biggest thing that sets Galaxy apart, though, is their communication. Every message was answered promptly, and none of my questions went unanswered. I really appreciated that because many contractors are simply too busy to stay on top of communication. Throughout the project, I got the impression that they are always looking for ways to improve their service. I received five quotes before making my decision, and I'm very glad I chose Galaxy. I would 100% hire them again. Judging by their rating, it looks like a thousand other customers feel the same way.

Jesus came today to fix my mini split, and I’m very happy with the service. It was a very hard job, but he worked hard, stayed patient, and did a great job. This company gave me a very fair price, and it is hard to find a company these days with both a good attitude and reasonable pricing. Jesus is a very good worker, and I really appreciate his effort. I will definitely recommend this company to my friends and family, and I will call them again for any future air-conditioning problems.

All I want is to have a functioning, permitted HVAC system. This is what we were promised would happen when we hired Galaxy to install a new hybrid heat pump HVAC system. They said three days. That was March. It's now July. After much back and forth, the system is finally functional, but it's failed two inspections. I'm tired of calling to schedule new appointments and being promised call backs that never happen. I'm not going to get into the laundry list of problems that Galaxy has caused, but at some point, I would have thought that they would have become proactive in solving them. That has not been the case. After the second inspection failed, Galaxy promised to call to set up an appointment for an electrician to come out to fix the last problem. They did not call. We called them. They promised a callback. They have not called back. I'm tired. Please just come fix the problem and schedule yet another inspection so that we can be done. (If I could give five stars to Alex and Jose, who were sent out to fix the majority of problems, I would. They were phenomenal. If they had been sent from the beginning, I am confident that we wouldn't be in this position. They worked really hard for two days, and we were so grateful to have them. I just wish that that had been our only experience with this company.)