JJ Co is an HVAC service provider located in Pleasanton in the East Bay region. The company has a 4.8-star rating based on 154 customer reviews. More information is available at jjheatingair.com.
The whole experience with JJ was fantastic! First, Alan came by and knew exactly what I needed with the new AC and furnace. He was very detailed, excellent communication, and worked out a fantastic price for me with no haggling. When it came to the install day Javier and Abraham came by and did a fantastic and beautiful job. They were very friendly, professional, and kept everything clean! The whole process really surprised me. Very good communications with the company on logistics and everything was very transparent. Thanks guys!
We had a great experience with Dominic Marquez. He was friendly, polite, communicative, and did a great job repairing a leak on our HVAC system, as well as replacing a large duct in the crawlspace.
Our AC unit went out right before the summer started. We had 3 quotes out of our range for "base models". We were going to give up, but had a standing appointment with JJ. We decided to just keep it, and we are glad that we did! Andrew was friendly, very informative, and extremely thorough. We were quoted thousands cheaper than the other companies, and it was for a better AC unit than what the other companies even offered. The 2 man crew came a few days later and were quick and efficient. We now live comfortably in our home one again. I will recommend to anyone who asks.
Dominic was on time, professional and very honest. Easy to book an appointment with Oscar, and they had same day appointments! They worked around my busy schedule and Dominic fixed my AC (which wasn’t blowing cold air) within an hour. I would 10/10 recommend and will be using this business moving forward!
Been a terrible experience with this company. I had a heat pump installed in February of this year by them. The permit is still outstanding! The city has sent numerous requests asking for more information. Even though the company gets the same notice from the city, I would share the email from the city with Oscar in their office. Several times, Oscar would reply, that he will work on it "today". One to two months later, the city says nothing has been done since their emails. I get no response from the install manager either. Yesterday, I spoke with Steve, who claims to be a manager there and he was supposed to get back to me yesterday afternoon. NOTHING. The above are JUST A FEW of the problems I've had with them! If you have nothing to do, but make many many phone calls, and don't mind the headaches, then hire this company. if you want a smooth install, and don't like headaches, go some where else. They leave me no option but to get a lawyer.