John Owens Services Inc. is an HVAC contractor serving the San Rafael area in the North Bay region. The company maintains a 4.8-star rating based on 654 customer reviews. For more information, visit johnowensservices.com.
From start to finish, an A+ experience. The appointment setter was friendly and helpful, and the repair technician, Luis, arrived the very same day right on time. He was professional, knowledgeable, and did an outstanding job. The repair bill was also very reasonable. I'm extremely happy with my first experience using Jon Owens Services and will definitely call them again. Thank you!
Ben came over and quickly assessed the situation and made good recommendations. Then Jamie came over by himself (the same day) with a truck outfitted for replacing water heaters and quickly replaced my dead 30-yo appliance. He knows what he is doing, strong and efficient. I highly recommend his work.
Have always had a great experience with John Owens from installation, to the yearly check ins- all the people have been great, efficient and skilled at their job. We have had the same tech, David, come out every time and he has been so patient with us, and always leaves with everything in great shape! HIGHLY RECOMMEND!!
I bought a home and a condition of closing escrow was the seller putting in a new HVAC; John Owens Services installed the system. Not 4 months after it was installed and with minimal use, it malfunctioned. John Owens Services said their warranty does not transfer to the new home owner (me) so I had to pay $225 for them to fix their faulty installation. I wouldn't trust a company that relies on a technicality to avoid taking responsibility for subpar work. I'm giving two stars instead of one because the tech who came out was on time and competent. Edited 8/18/26: After posting my 2-star review, the company reached out and kindly offered to extend the 10 year warranty to me. As a result, I changed my review to 3 stars. (I would have given 4 stars if they had retroactively honored the warranty and refunded part of the service fee.)
Will came out to trouble shoot a defective valve diverter between the shower head and handheld. He sent photo documentation to his parts buyer in the office to confirm the European manufacturer snd order replacement parts. While he was here he re-installed a tub stopper that was stuck in the open position. He also re-installed a handheld shower wand that had detached from its wall mounting. All this and more in under an hour.