Kelly Plumbing & Heating is an HVAC service business located in Novato, serving the North Bay area. With a 4.9-star rating based on 333 customer reviews, the company maintains a strong reputation in their local community. For more information, visit kellyheat.com.
Ryan showed up promptly and with an excellent, professional attitude. He was quick to problem-solve, respectful of our home, and explained the process to me so I understood what needed to happen presently and in the future with our AC system. The pricing was more than fair, and I would trust Ryan, and Kelly Plumbing and Heating in general as they seem to select excellent employees, with any and all services. We will absolutely be using their service again and would absolutely recommend to our neighbors. It's a relief to have our system up and running again just before the heat rolls in for the summer. Very happy with the experience; the communication was excellent as well.
From our initial contact through the installation everything about this company was the best. Their estimate was through, clear and reasonable. BJ & Ryan were highly professional and courteous. I really appreciated the time they took to explain the operation of the furnace and especially the thermostat & app.
Ryan and DJ were pro’s installing our new water heater. They showed me all the equipment installed and how features worked, walked me through the paperwork and permit, and cleaned everything up before they left. And they both had a great attitude, friendly and wanting to help—thank you!
My thanks to Don Bryant, DJ Bishop, and Ryan who did an excellent job. My hot water heater suddenly quit (unfixable), and I had to replace my 50-year old furnace at the same time -- someone had added a shear wall blocking part of the area! They got a very quick permit and by end of that day they had removed the furnace, installed a new hot water heater, and had some of the ductwork for the new furnace already in place. They helped arrange some quick asbestos boots removal -- then Don, DJ, and Ryan were back the next day installing the new furnace. My 1970s townhouse was a can of worms, and I have to say these guys truly went out of their way to bring it up to code as much as possible -- even problems discovered beyond their work order --for testing and permit inspection. And after their work was finished, Don even called the city permit office for me to check on an issue beyond their scope. I can highly recommend Kelly Plumbing & Heating and this great team they sent.
Kelly Plumbing was great to work with. They scheduled our appt the same week, and our technician, Ryan, was very professional and helpful with explaining the work that was recommended. I’ll definitely call on them in the future!