Moore Home Heating Cooling & Plumbing Services is an HVAC business based in Santa Rosa serving the North Bay area. The company maintains a 4.8 rating across 2,113 customer reviews. For more information, visit moorehomeservices.com.
This review is specific to the absolutely frustrating and impossible experience of attempting to get help via the AI bot that now answers after-hours calls. Moore installed a new (and expensive) AC system in a client’s home only one year ago, and they were just out to service it last week. Today, it has stopped cooling and is displaying an error message indicating maintenance is needed. Already not confidence inspiring. So I call their number at around 5:30 hoping to schedule an emergency service visit, and can’t get through to a live agent. It used to be that you could at least talk to a real human at an answering service after-hours. Now, you’re stuck going in circles with a chatbot who attempts to mimic human speaking patterns and even offers “empathy” for the problem you’re dealing with, but proves entirely incapable of understanding your answers, leaving you room to answer questions before continuing to speak (then getting confused when you accidentally interrupt it while trying to answer its questions), and eventually hangs up on you part way through the interaction. I went through this lengthy mess twice and am still not confident my appointment got scheduled, as it’s been hours and I have yet to receive any kind of confirmation at the email address and phone number I provided to the chatbot multiple times throughout the call. What an absolute nightmare. If this is the “future,” I want no part in it. Yet another company cheaping out and outsourcing labor to an AI program utterly incapable of offering real customer service. Avoid at all costs. Big thanks to the folks at Next Day Air who answer calls at all hours, let you talk to real people, and move mountains to fit you into their busy schedule.
We’re very happy with the installation of our new heater and AC. Kevin and Abel did a great job! They were very friendly, helpful, and professional, and made sure everything was done right. We really appreciate all their hard work and would definitely recommend them.
I really appreciated the immediate response to my request to remove & replace my kitchen faucet. I'd given up on removing the old faucet. Alex was quick and efficient and explained the cost of services. Although it's been years since contacting Moore home services, I'm happy to become a member for future discounted services! 7/29/2026 - today I had my pipes/plumbing inspected - a member perk - by Bryce. His expertise and advice is impressive and truly appreciated. Another Moore Home Services of a job well done.
Darien came out and provided a thorough inspection of our plumbing and water heater. Made good recommendations based on his experience and photos that he took. He is an excellent technician. Knowledgeable, personable, and explained everything I language we understood
Very happy that Moore was able to get a technician out same day. We noticed our A/C system not blowing cold air and our dogs were uncomfortable. The technician was extremely professional, ran through what he thought the root causes were, confirmed the issue, then provided pricing options and explained them very thoroughly. Overall pleased with our entire experience and if we have future issues with our system as it ages, Moore will be our first call.