Northbay Comfort Inc.

Edgar and his team did a fantastic job installing a mini split unit in my home. They’re super knowledgeable across HVAC and electrical systems and took care to walk me through each step of the process, then ensured I knew how to maintain it going forward. Great price and exceptional customer service end to end. I’d highly recommend Northbay Heating and Cooling.

I called Northbay Comfort for a third quote on two air scrubbers in order to purify the air in our home. I have a family member in HVAC (out of service area) that was looking at all quotes as well as equipment they were planning on using to ensure I got a fair price and quality equipment. The first quote - too high and bad equipment. The second quote - decent price and good equipment but the vibe felt off. So I went with a third. One company didn’t get back to me after 3 calls. Another company said they would come out in 30 minutes but once I told them I needed the equipment details they said they couldn’t come out anymore and email me a quote - they never did. The other company had a wait of 3 weeks. I finally found Northbay Comfort via Google and am so thankful I did. They came out the next day - on time, professional, friendly. I got the quote the same day. The quote was the same equipment as one of the others but was more reasonably priced and in my price range. My family member looked at the quote and said you aren’t going to find a better deal. I felt better about this company, price, and the people. Luis came out to install two air scrubbers about 4 days after I told them I wanted to go with them. He was very communicative on when he would be there and was even flexible with my schedule. Again, on-time, professional, and friendly. He explained everything to me that was easy to comprehend. There was one minor issue, the heater wouldn’t turn off and it got to 80* before I had to unplug it. I called Luis about the issue and he came out immediately to diagnose the issue. He was able to diagnose the issue and fix quickly. He showed me that it was working and tested it out with me. I was so happy with the service that I sent the recommendation over to someone I know looking for an honest and reliable HVAC company before Luis even left. If you want honest, reliable, trustworthy, transparent, and fairly priced go with NorthBay Comfort. Updated Review: We were so happy with their previous work that we asked them to come back a few weeks later to install an bathroom fan in our 1950s home that didn’t have one. During an initial remodel, we were told it was impossible to add a fan to this bathroom. NorthBay Comfort told us they could do it and again, it was at an affordable and fair price. Another 5 star service by NorthBay Comfort! So happy that the bathroom has a fan to prevent mold and paint from chipping from all of the moisture.

We contacted Northbay Comfort to add air conditioning to our older heating system. Edgar, the owner, sensitive to our budget considerations, recommended a more flexible and energy efficient approach by integrating new components with some of the existing ones. He was the consummate professional throughout all phases of our project. He kept us informed and engaged from its planning through to its installation and obtaining final approvals. His attention to detail, out-of-the-box thinking, and qualitative installation resulted in an exceptional project outcome. We highly recommend him.

Our AC wasn’t working the night before a day expected to be around 100F. Made calls the next morning, but didn’t expect to be able to find anyone to help us quickly. Thank goodness I called Northbay Comfort! Edgar (the owner) was able to come by and check our AC THAT AFTERNOON. He was professional and friendly - he looked at our AC, explained what was going on and gave us an honest assessment on what to do. We were so impressed that Northbay Comfort is our go to for ANY issue with our heating and AC.

North Bay Comfort is incredible. My A/C broke down in August from dust and age. North Bay auto came up to my home in Cloverdale and diagnosed the issue incredibly rapidly--I had tried for hours and hours to understand the issue going through the wiring diagram myself and cleaning the condenser. They discovered that the blower motor was functioning but that some of the blower fan blades had broken and were causing inefficiency. Ultimately several fan blades had broken completely. Temperatures were 90 degrees and above and Northbay Comfort ordered a new blower fan and installed it within two days. They also took time to assess the entire system in detail and were meticulous in their work. I shadowed them for both visits and they graciously explained to me what was going on step by step. The temperature in the attic was extreme. The space cramped and the work laborious. Northbay Comfort's service was excellent despite the conditions. I could not recommend this company enough. 10/10! Edit: I just want to call out my technician EDGAR who did this incredible job with his apprentice. Photos added.