Palo Alto Plumbing Heating & Air provides HVAC services in Palo Alto on the SF Peninsula. The business has a 4.1 rating based on 43 customer reviews. More information is available at paloaltoplumbing.net.
We requested a service from Palo Alto Plumbing and Heating to find a leak from the meter noted by the City. The plumber came for less then 30 minutes indicated that he can't find the leak. He left us an invoice of $202 ($195 for one hour or less plus $7 for gas). Since he could not find the leak, we hired another plumber from another company to find the leak indicated by the city. He found the leak in less then 15 minutes. I Talked to Charlotte from Palo Alto Plumbing to explain the frustration that I had with Palo Alto Plumbing charge the service call and no service was provided. She was absolutely rude and did not even want to hear my frustrations. How would you have felt under the circumstances?
Customer service provided by Becky is horrible! Very rude! The plumber’s behavior was completely unacceptable. Despite the fact that everyone was home — and it was obvious from the noise inside — he never made any real attempt to contact us. He didn’t knock on the door, didn’t ring the bell, and simply walked away while my family memember was right there in the front yard. This kind of careless, unprofessional conduct is absolutely infuriating — especially when it leads to an unjustified charge.
This is third time in the last month that members of our extended family were very pleased with Palo Alto Plumbing. For today's plumbing job at our house, Jake was terrific. He came on time, he was obviously very skilled, he knew that we had old plumbing fixtures and he knew how to work with them, and he got the faucet replaced in 1/2 an hour even though we thought it would take much more time. He thoroughly cleaned up afterwards. He was also willing to wear a mask. He even wore covers on his shoes when he came indoors to keep our house clean.
I have contacted Palo Alto Plumbing on 4 occasions. On all 4 occasions I can report the same consistent high level of service and competency. 1) they got the job done. first try, and in an efficient manner 2) they arrived on time, (sounds funny to have to say that but you would be surprised how other service providers are) 3) they were polite 4) they even made payment (which is very fair in my opinion) easy to do. Special shout out to Joe, Jacob and most of all Charlotte. ;-)
I will definitely use them again. I called them on Friday afternoon and they came over within the hour. To get the old water heater out of an outer closet, they had to remove not only the door but the trim and various electrical timers, etc. They had to install all new copper tubing to conform to code. It took about 2 hours, but the job was outstandingly clean and well-done, including excellent welding! I've always had Guy plumbing do our work, but on a Friday afternoon, they couldn't take on a job for that day. I was really impressed; I didn't expect it.