Petaluma Heating & Cooling is an HVAC service business serving the Petaluma area in North Bay. The company has a 5-star rating based on customer reviews.
Fantastic service, as always. We are super impressed by their above and beyond the call of duty dedication. The furnace they installed had a faulty part (no fault of theirs), and they replaced it free of charge, even though we were just past the date when other companies would have said no. The jobs they do are too notch and we would not consider using another company.
Great communication start to finish from everyone including Leila in the office. They scheduled us within a week and when they arrived all 3 people on the team was courteous, knowledgeable, professional and efficient. They were done the same day and left the site clean and organized. They also trained us and helped set up the app so we can control the system from afar. We could not recommend Chris and the whole team more highly!
My AC unit was not kicking on. With hot days NOW, I thought for sure I wouldn’t be able to get someone out for another week. Left a message at 7am and friendly Chris called within 30 min and scheduled someone same day. Another friendly tech named Paul called to let me know he could come earlier than promised. Knowledgeable, thorough, clean, and fair priced for services. Got the system up and running. I highly recommend and would confidently trust North HVAC to regularly maintain our HVAC system. Thanks again, guys!
Paul arrived on time. He was willing to put on booties when entering my home. Our condenser is very old and needs replacing but we couldn’t afford replacement at this time since we’re doing a major landscaping project right now. He first diagnosed an electrical problem since it wouldn’t start. After fixing the problem, at least temporarily he noticed it wouldn’t cool lower than 72 degrees. He then diagnosed it needed a recharge which would have cost $300-500. Before he started the recharge he advised me it might all leak out in a couple of days that was not good news. So I decided not to have the recharge. Paul did his best considering the 30+ age of the condenser and the fact it’s never been serviced. I will consider North HVAC Services when the time is right to replace.
Scheduling the appointment was very easy. The tech was able to show up earlier than expected and identified the issue with my furnace immediately. He did not have the part on hand but was able to get one quickly. I was grateful we didn't have to order the part and wait days for it to show up and reschedule another appointment. He was courteous and clean too.