Richard's Heating & Air Repair, Inc. is an HVAC service provider located in Dublin, serving the East Bay area. The company has a 4.9-star rating based on 291 customer reviews. For more information, visit richardshvac.com.
We’ve enjoyed our interactions with Richard’s Heating and Air for several years. Al is an amazing technician! He’s always helpful, knowledgeable, and easy to work with. I can always count on him to be prompt, professional, and thorough. He takes the time to answer questions and explain everything clearly, which we really appreciate. It’s reassuring to know our system is in such good hands. Highly recommend!
I left an after hours email requesting a service call for one of our AC units. They responded early the following morning with a text confirming a same day appointment within a 2hr timeframe along with the technicians name and photo. A nice touch and much appreciated. Tyler was courteous, efficient and answered my questions. Richards installed our units 7 yrs ago and we were pleased with their service then as well.
Beware that this business will charge you a 3.99% surcharge "service fee" on all credit card transactions, including debit cards. They failed to tell me this verbally, before my debit card was run. My biggest mistake was to pay the $3K repair bill before I even received the invoice, my bad! (I had trusted this business and was trying to save time.) After the employee had run the transaction, I asked for a copy of my invoice and receipt. She said that since she didn't have my email, so she hadn't sent me the invoice which states in fine print at the bottom of the page, info about the "3.99% surcharge on credit card transactions". I reviewed the receipt/invoice and called back immediately to stop the transaction as I could save myself $118.74 if I paid with a check. I also clarified that I paid with a debit card, not a credit card. The employee responded that they closed at 4: pm and she would leave a message with accounting for the next day. The next morning, I called and she said that the accounting department had already run the charge, but that she let the management know that I was requesting a refund of their "$118.74 service fee" and would keep me posted. A while later she called me back to say that there would be no refund. She also apologized that she had not let me know about the 3.99% surcharge verbally before running the debit card transaction. Overall, she was very pleasant and tried to give good customer service. However, 1)-not verbally informing a customer who has not yet seen an invoice is deceptive; 2)-not specifying that debit card payments also incur the 3.99% surcharge is deceptive. When it comes to the payment details, Richard's management policies do not provide good customer service. And, ouch, that was an expensive lesson!
I've used Richard's Heating & Air Repair for years and there service never fails. They're an excellent company to work with. Quality technicians, very kind and professional customer service, and very respectful. I would recommend them 100%.
We had a great experience with Al Gonzalez the technician from Richards Heating and Air Repair in Livermore. During a tough heatwave, our AC stopped working, and he really came through for us. Al was quick to respond, showed up right on time, and communicated clearly throughout the process. He took the time to properly diagnose the issue instead of rushing to a temporary fix, which we really appreciated. Once he identified the problem, he handled the repair efficiently and got our system cooling again much faster than we expected. What stood out the most was his attitude- he treated the job like it was his own home, not just another service call. That level of care and professionalism is hard to find. Highly recommend Richard‘s heating and air repair if you’re looking for someone reliable, knowledgeable, and genuinely committed to doing the job right.