Same Day Heating, Cooling, Plumbing is a heating and cooling company serving Santa Rosa and the North Bay area. The business holds a 4.9 rating based on 641 customer reviews. More information is available at samedaynorthbay.com.
I recently had a water softener installed at my home by Same Day Plumbing and Heating, and we are extremely pleased with the entire experience. The installation process was smooth and professionally handled. Kris is a true professional and highly skilled in his field. His expertise, attention to detail, and the way he communicates with customers are truly remarkable. Everything was completed in a hassle-free manner, and the whole family is very happy with Kris’s excellent work. I would highly recommend their services.
From the first technician to working on my heating system he was very professional and thorough. Also, when Josh came out and gave me a bid on the system he was also very informative and thoughtful on my needs for an HVAC system. When Oscar and Dylan showed up to install the system they were very polite did a great job at installing the system and explaining what they were doing, which put me at ease that these guys knew what they were doing kudos to them.
Install our HVAC system. Great experience and service. Job was completed in one day and installation guys were excellent!! Price was extremely competitive and we are totally satisfied with the job. Highly recommended!!! Also had the water heater done as well!!
I rarely leave negative reviews, but my experience with this company was so disappointing that I feel other customers should know what happened. I scheduled an appointment for an estimate on June 30, 2026, between 11:00 AM and 2:00 PM. I waited during the entire appointment window, but no one showed up. Around 2:00 PM, I called the office to find out what was happening. Shortly afterward, the technician, David, called and said he had been delayed by heavy traffic and would arrive around 5:00 PM. I decided to give the company the benefit of the doubt and continued waiting. David finally arrived close to 6:00 PM. He completed only a brief assessment of my project and did not seem interested or engaged. Before leaving, he asked whether I had received estimates from any other companies. I told him I had not because I was waiting for his quote. He promised that I would receive the estimate the following day. That promise was never kept. After nearly two weeks without any communication, I called the office several times to follow up. David eventually returned my call, but instead of providing the estimate he had promised, he again asked whether I had another company's estimate. When I told him I was still waiting for his, he said he wanted another estimate so he could base his pricing on it. I asked why he couldn't simply provide a fair and honest estimate based on his own assessment. He assured me he would send it as soon as possible. He never did. This company advertises outstanding customer service, but my experience was the complete opposite. I wasted an entire day waiting for a technician who arrived hours late, and after multiple follow-ups, I never received the estimate that was promised. Poor communication, missed commitments, and a lack of professionalism are unacceptable when customers invest their time and trust in a company. Based on my experience, I cannot recommend this business. I hope management addresses these issues so future customers receive the level of service the company claims to provide.
Our recent Same Day Heating HVAC replacement and installation service was handled and completed in 1 day. Our technicians Michael & Dylan were professional and very helpful throughout the process and we appreciated their help with the additional training and setting up the new Smart Thermostat in our home. Removal and clean up of the old system was quick and easy. Great job, Thank you!