Sugar Bear Home Services is an HVAC company serving the South San Francisco and SF Peninsula area. With a 4.9-star rating based on 384 customer reviews, the company specializes in heating and cooling services for residential clients. Visit sugarbearhomeservices.com for more information.
Sugar Bear Plumbing installed a commercial water heater for our restaurant and did a great job. The team was professional, knowledgeable, and the price was reasonable. We had some scheduling issues along the way, but they worked with us and were able to get everything sorted out. Overall, we’re very happy with the installation and would recommend them.
Avoid this company at all costs. They installed a wall heater in our rental, and a part failed in under two years — already disappointing. But the real issue was the repair: they charged nearly a third of the furnace’s cost to replace a simple part that took less than an hour. Their payment system is stuck in the past. No online payment option, no link, nothing. Just “call us” or “mail a check.” Because of that hassle, I didn’t get to it right away, and they slapped on a $35 late fee for two months. The repair occurred in late April. Payment was made in June but was still charged a June late payment fee!!??? Between the inflated pricing, the outdated billing, and the lack of customer care, this company is not worth your time or money.
Great service. Ian, is Professional, Friendly and knows exactly what he is doing. Look forward to doing business in the future. I had my gas lines checked and signed up for the Sugar Bear Home Care Club, good value for your money.
Lawrence at Sugar Bear gave me several options to repair or replace my existing furnace. We had no heat, and they were able to put us on the schedule within 2 business days. All of the workers were polite, courteous, wore shoe covers, super thorough and knowledgeable. They even cleaned out the ducts. Also, we had to widen the opening for the new furnace and Sugar Bear got the carpentry work done the same week. The new furnace is better than ever. Really, this was a 5 star, white glove service experience. I highly recommend Sugar Bear.
Lawrence was extremely honest and professional. Although we weren’t able to install the new thermostat due to the old wiring, he clearly explained the issue instead of pushing a workaround that wouldn’t be right. He put the old thermostat back on and even took the time to educate me on how to properly seal the heater for better efficiency. I really appreciated his transparency, patience, and willingness to help. Highly recommend Sugar Bear Home Service.