Aaero Heating & Sheet Metal is an HVAC service business located in Novato, serving the North Bay area. The company has a 4.4-star rating based on 29 customer reviews. More information is available at aaeroheating.com.
Really good experience! Aaero provided outstanding HVAC service in Novato. Their technician was on time, professional, and very knowledgeable about our heating and air conditioning system. They made the repair process easy and gave us confidence that everything was done right. If you need AC or furnace repair, Aaero is a great choice.
I had dryer vent lines cut to exact lengths to simplify the installation. Huge time saver. Kyle the shop foreman offered to deliver the ducting as some runs were 10’ and wouldn’t fit in my car. Amazing service and great prices. Price competitive with big box stores and great service and knowledge to top it off!
So grateful for Aaero Heating!! They came through for my elderly in-laws Big Time and we are all so grateful. Lynette was so kind, helpful, and took the extra effort to help us secure the soonest appointment possible, but then called back soon later with a next day spot when an opening became available. John arrived on time and it was clear he is excellent at what he does So kind, professional, knowledgeable, and informative (since I love learning and was basically his shadow). Very grateful for this wonderful local company, and I will be singing their praises, and using their services, for as long as I live in in their service area! Thank you!
Excellent customer service! From my initial after-hours call picked up by a REAL person to the prompt callback the next morning to the problem resolved by John (who really knows his business.) Old school customer service. This customer really appreciates it.
update: recently I requested a review and questions of the work done and Ernie responded with timely and professional answer to the request. Along with the other employees my experience has been good with the one exception being Dave the owner. I have added an additional two stars to the review. The other employees should be acknowledged for the service they provide. We always want to support local business. This was a $23,000 replacement of upstairs and downstairs heating furnaces, install new AC and clean all ducts of two story home. The job was scheduled for 2 to 2.5 days in mid-March but took twice as long due to moving men off our job for half days to go to another leaving us under construction over weekend. As job was nearing completion we mentioned the duct cleaning had not been done. We were told there was not enough time and would be back. We called for three months trying to get the job completed as contracted, left many messages with Judy (she's very professional and courteous) but did not receive a return call from Dave regarding the duct cleaning. Finally after three months we received a voice message from Dave stating: "We are unable to clean the ducts. The machine is down and we do not have the people AVAILABLE to do the job. Please deduct $225 from the invoice. " OK-find someone to duct clean a two story home for $225! no way I hope this helps someone looking for HVAC to avoid trouble.