Castle Heating & Air

When our furnace was nearing end-of-life, we reached out to Castle for quotes on a replacement, a heat pump, and a dual fuel system, with some redesign of our duct work in the furnace room. We really wanted to go with a heat pump, but due to some circumstances that are unique to our house, we decided to go with a gas furnace replacement. We didn't make a decision right away, and Richard would check in with us on occasion, but wasn't pushy at all. Then, when our furnace gave out completely (in the middle of a cold snap in December), he was able to revise our quote quickly. We took three other bids; Castle's was the best on price and we liked their maintenance program, which we plan on purchasing. We also appreciated the time taken with us to answer questions and commit to a timely install. Key to decision was their proposal to a required change in furnace configuration and redesign / alteration of the ductwork. Even though we were in the midst of the holiday season, Castle committed to get the job done before Christmas, and did just that. The install team was professional and efficient, and a pleasure to work with. Thank you!

I cannot recommend Castle Heating & Air highly enough. Richard and his team just installed a 3-ton Bosch HVAC system, including brand new duct work with seven registers, compressor/heat pump, pad and attic-mounted air handler at my 1950-built house. They also installed a Mitsubishi ductless mini-split system in a part of the house where duct work could not be run. The entire job took a week, and work commenced within two business days of signing the quote. They couldn’t be more pleasant to work with and their workmanship was top notch. They also kept the entire house clean as they went, even when cutting holes in the ceiling for the air return and registers. Castle was the most competitive price I got from among five different companies as well, including Costco. I would hire them again without hesitation.

So happy I made the investment to upgrade my hvac with Richard! We had just bought our home and noticed there was something’s off with our air and heating system. Richard came out promptly and let us know of the issues and hazard our old Unit was causing. I know nothing about this but loved how he was able to explain it to me in a manner that was simple and easy for me To understand. we schedule for a new hvac system and ducting to improve airflow so that we can keep our house heated and cooled when needed. It’s been night and the day the difference we have seen and felt since upgrading our whole system! Now when I run my ac the house actually cools down evenly and the airflow is actually felt unlike how it Had been before we did the upgrade. In this cold December days I’ve been able To stay warm and keep my house toasty without the need of constant small space Heaters I was running almost all day. Yes, it was an investment but as a homeowner I’m so grateful for their professionalism, keeping their job site clean (I’m a bit of a clean freak lol) while Doing this mayor upgrade. We are now all able to be comfortable at Home and no more nagging from the kids about how cold the house is. I can be at home comfortably without worrying about what the weather is doing. I’m so glad we decided to go with them! the skill and quality of work is seen. I was worried about not being able to feel or see the results but oh it’s been a huge!! I can feel the upgrade to keeping our home at a constant temperature. This is the one upgrade I don’t regret investing in.

Richard and his team installed a new heat pump system (heating and AC), and replaced all the under floor ducting in our San Rafael home. Richard and his team are great - professional, responsive, knowledgeable, fair, and friendly. Our system is performing as expected and we are very happy to have worked with the Castle team.

This review is one-year in the making. My apologies to Richard and his team for this delay. August 2024, Richard and his team replaced our aging heating system and added air-conditioning. After speaking with several other companies, Richard was hands down the guy to go with. All communications leading up to install was clear, accurate and on point. Since having our system over a year we've had no issues and enjoyed a warm cozy home during the winter and a cool place to relax on warmer days. Hands down, if you're looking for HVAC service please consider Castle Heating and Air, you wont be disappointed. Margaret Shepherd ~Petaluma