Golden Bear Heating & Air is an HVAC service provider based in Gilroy, serving the South Bay area. With a 4.7-star rating from 22 customer reviews, the company offers heating and air conditioning services. Visit goldenbearheatingandair.com for more information.
This is our second time doing business with Golden Bear and we couldn't be happier. They provide quality service at a fair price! The technician, Travis was very professional and explained the work being performed. Tested the equipment thoroughly and left work area very clean. Don't get taken to the cleaners by other untrustworthy companies and make sure to get an estimate from Golden Bear!
Golden Bear does not provide reliable customer support. They installed a new HVAC system in our house earlier this year and that process was fine. However, their subsequent customer service and follow up has been poor. It has been more than two months since we asked for an estimate/proposal on some fixes and updates and despite following up with them, Golden Bear has not provided the promised proposal or any useful follow up.
We had a wonderful experience with Golden Bear on a large project - replacing our old HVAC system with a heat pump, new ducts, asbestos removal etc. The owner, TK, is amazing to work with and told us about various rebates available through SJCE, TechClean etc. There were some hiccups in asbestos removal (through a sub-contractor) but TK owned it well and got a different sub-contractor to finish the job to our satisfaction. Overall, we can't recommend them enough! The entire crew was pleasant to deal with and they finished the work on time and within budget.
Travis was our Tech today, he was great and very knowledgable about our ecobee thermostat. HELP reset it and get it back online quickly.
We had a great experience working with Golden Bear Heating and can't recommend them enough. From the very first visit, Tamim (the owner) impressed us with his professionalism, honesty, and thoughtful recommendations. His bid came in as the most competitive, and yet the quality of service far exceeded our expectations. What really made the experience exceptional was how flexible and accommodating they were. We had a number of changes and requests during the project, and not once did they make us feel like it was a hassle--or ask for more money. Everything was handled with patience and professionalism. A big shoutout to Angelo, the site supervisor, who was an absolute pleasure to work with. He kept things running smoothly, communicated clearly, and made sure every detail was taken care of. You can tell they take pride in their work and genuinely care about their customers. It's rare to find a company this easy to work with. We're so glad we chose Golden Bear and would absolutely work with them again.