Heating & Cooling is an HVAC service business located in Pleasanton, serving the East Bay area. The company provides heating and cooling services to local customers.
We had a fantastic experience working with Tony V. from Jazz Home Services. Tony helped us upgrade our home’s plumbing system by replacing an old tank water heater with a modern tankless unit, installing a Moen Flo Smart Water Valve, and adding a pressure regulator valve (PRV) on our main water supply. From start to finish, his work was incredibly thorough and detail-oriented. What really stood out was Tony’s meticulous attention to detail. He took the time to do things the right way—not just the fast way—and it shows in the quality of the installation. Everything was clean, well-organized, and thoughtfully executed. He also made sure we understood how everything worked before wrapping up. It’s rare to find someone who combines technical skill with pride in craftsmanship, but Tony absolutely delivers on both. We feel much more confident in our home’s plumbing system now. _________________ We had an excellent experience with Jazz Home Services and our technician, Ramon. Ramon installed a water pressure regulator and a Moen automatic shut-off valve in our home, and the entire process was smooth, professional, and very well explained. He took the time to walk us through why the pressure regulator was needed, how the Moen valve works to prevent leaks and water damage, and made sure everything was installed cleanly and correctly. What really stood out was his attention to detail and the pride he took in doing the job right. The work area was left spotless, the installation looked extremely tidy, and he carefully tested everything before leaving. He also answered all of our questions patiently and made sure we felt comfortable with the new system.
Jose Y. have just helped with my AC tune up! Thank you so much! Best service I have been He very patient and explained to me what he’s trying to do before he start. And he will explain to me if I have questions. He’s very upfront as well he’s not charging anything extra and very clear he will highlight to me if he see anything needed. And he doesn’t care of me standing around as well And he pointed to me some of the things that I should do to keep the good maintenance as well. And his very patient he wait for me while I was on a sudden call too. And the equipment they use is very professional, and they explained to me what they’re trying to do as well so to get peace of mind
Naveed did an excellent job installing our brand new toilets. He was knowledgeable, professional, and made the whole process smooth and stress-free. He also helped us sign up for a membership that gave us a great discount, making this the lowest quote compared to the two other estimates we received. It’s such a relief to finally have a reliable company we can count on for both our HVAC and plumbing needs. We’re really happy with the experience and look forward to working with Jazz and Naveed again in the future.
Jazz Cooling was fantastic! Rich and his team were prompt, professional, and handled every detail of my AC install. As a tradesperson, I truly appreciated their care and quick resolution of any issues. Highly recommend them!”
I needed a new AC/HVAC system. I went through Home Depot and they sent Jazz Heating, Air Conditioning and Plumbing to install the system. I met Jesus Prado who did an amazing job installing the heating system. However they came across a challenging task installing the AC system because it needed to be in the a new spot that would have enough space to pass the 5 feet code. They decided to put the AC on the opposite side of the house. Because of the high ceiling that has no access to the attic, they had to go through the gutter line to insert the wirings. They ran the wires through the attic, come out on the other side of the house breaking the 2nd gutter line. Then they made another hole to go into the garage. The system works great but now I have broken gutters with holes on my walls. I was told by Jesus that Jazz will send someone to fix the gutters. Days passed and no one came or called. The rain was coming and I have leak points that will create water damage. At that point I was beginning to panic when the office was ignoring my calls despite of multiple messages. It was really hard to get through to get that taken care of and I felt that they didn’t know how to handle the situation they put me in. Until I called Jesus and told him that they have not sent anybody to fix the gutter line or to weather proof the leak points. He understood my concern and he came right away to patch the broken cement around the insertion site, sealed it and artistically cut out pieces of metal to shield the site from the rain. He took the time and made sure he was meeting my expectations. Finally the gutters need to be artistically fixed. Jazz does not do gutters, so I called quality roofing services, Inc. to get an estimate. Jesus said he will run it by his boss to cover the expenses. Thank you Jesus for making sure that this job gets done! Jesus you make Jazz company look good. People like you who knows customer service and the importance of protecting their property needs to be recognized. You have the capacity of pleasing your customer even if it’s not your line of work. Thank you for listening and acting to make sure I am happy doing business with Jazz. You made that possible when I was almost regretting it. Otherwise the price was great, it took some hoops but the installment was done as it should. One happy jazz customer here thanks to Jesus.