MAC Heating and Cooling Inc is an HVAC service business located in Santa Rosa, serving the North Bay area. With a 4.6-star rating based on 11 customer reviews, the company can be found online at macheatingandcoolinginc.com.
M.A.C. Installed a new Mitsubishi heat pump system in our 26 year old Cloverdale home, replacing the original, trusty-but-inefficent Goodman gas-elec HVAC equipment in the attic. They did a terrific job- fast, clean, and professional. Excellent and personable team. The price was fair, too. The new HVAC was up and operating just 3 days after I first discussed the plan with them. Owner Mike and his "1st Mate" Brandon did a great job on this project including executing all of the city permit work and the inspections by "HERS". Mike got me the $1000 rebate from Sonoma Clean Power, too. What else can I say?? I highly recommend M.A.C.
We left a very positive review for this company. At first, Mike was very responsive and did an excellent job. Now, two years later, we have a problem with our system. He sent someone out in July and said he needed to order a part. It is now almost November and we’ve had no help. I’ve called and texted and his response is that we have a complex system. I wrote and asked if that meant it was unfixable after two years? I’ve had no response at all. UPDATE: a technician finally came out (7 months later!)and said the part ordered was not fixing the problem, fixing it would be $4,000! My husband finally called the manufacturer himself and said he was a technician. The problem was fixed in 15 minutes!! They hadn’t bothered to problem solve it with the manufacturer. We now have a working system thanks to my husband. We were totally abandoned by Canonico. If we listened to him we’d have paid for a whole new system after three years.
Mike Canonico and his staff are all knowledgeable and reliable. When planning a deep remodel, I got quotes from multiple parties, but I found that most of the people quoting systems didn't really know what they were talking about when it came to mini-split systems. We ended up with a mini-split in our guest house and a whole-house ducted system with an air-handler and multiple zone in the main house. I have recommended Canonico to several friends, each of whom has chosen them and been very pleased with the results.
We had a great experience with Mike. He is very professional, knowledgeable, and detail oriented. He took his time to explain everything about the new HVAC system and believe me, we had a lot of questions! He finished the job on time and every day he left the workplace clean. On top of that, his price was the best. We did our due diligence, asked for quotes from numerous contractors, and compared the proposed equipment and material. Mike's proposal was the best and he did a great job.
Mike was very thorough with his evaluation and explanation of the pros and cons of both the traditional hvac system and the ductless mini splits which we ultimately went with. Mike and his crew were very respectful of our home as we gave them full access while we were at work. His crew, DJ and Pete were the consummate pros who truly enjoyed and took pride in their work. We couldn't have asked for a better experience with such a project. Darrell & Lori in Ukiah