Madden Brothers Plumbing & Water Heaters

I was really impressed from start to finish. After seeing so many good reviews, I decided to give them a try, and I am very glad I did. I thought I had a water heater issue, but the person handling scheduling was friendly and helped set up an appointment within a few days. Troy arrived right on time and quickly found the real problem. It turned out not to be the water heater at all, but a more affordable repair involving a pipe connected to the boiler system. He was honest, skilled, and easy to talk to. He also shared helpful plumbing maintenance tips on how to keep the water heater and pipes clean and working well. What I appreciated most was that Troy explained everything in simple terms and never talked down to me, even after I said I knew very little about plumbing. The whole service call felt professional, straightforward, and trustworthy. It is a relief to have a plumber I feel confident calling again and recommending to friends and family.

Troy and another plumber came to our home and replaced the hot water heater. They were patient, answered all of my questions, and carefully checked that the new unit was working properly. They also tested the hot water at every faucet to make sure everything was running right. I highly recommend them and will gladly call them again for any future plumbing needs. Troy is one of the most knowledgeable and professional plumbers I have worked with. Troy recently finished replacing old pipes and taking care of other plumbing repairs in my home. He clearly explained what was happening, what needed to be done, and why each step mattered. He went above and beyond, worked with great care, and made sure the whole plumbing system was in good shape before leaving. We are completely satisfied with the quality of the work, the professionalism, and the overall service.

When one of our pipes suddenly burst, I was pretty cautious about calling in a plumber since you always hear stories about people getting overcharged or the job not being done right. I wanted to make sure I chose someone reliable. A friend recommended Madden Brothers Plumbing & Water Heaters, and I’m glad they did. Troy came out to handle the repair and did a fantastic job. He explained every step as he found out more about the leak, and took great care to move our things out of the way safely. He made sure to clean up after making the necessary opening in the wall, which I really appreciated. Throughout the process, Troy was professional, hardworking, and friendly. If I ever have plumbing issues again, this will be the first place I call. Highly recommend for anyone needing trustworthy plumbing work!

I called Madden Brothers Plumbing & Water Heaters after they took over for the previous contractor that had installed my water heater and related plumbing. I had been dealing with ongoing issues from that earlier work, including a persistent odor in the house that no one had been able to properly track down. The whole situation had been frustrating, so I was relieved when Troy came out and carefully inspected everything. Troy was excellent from start to finish. He was professional, knowledgeable, and clearly experienced with plumbing and water heater systems. He worked hard to find the source of the problem, explained what was going on in simple terms, and showed me exactly what needed attention. It was easy to see that he knew his trade and genuinely cared about doing the repair the right way. What stood out most was how honest, friendly, and easy to talk to he was. He took his time, answered my questions, and made sure I understood the issue instead of rushing through the visit. The plumbing work was handled very well, and the team did a great job helping correct the poor workmanship left behind by the previous installer. They really took care of me, and the whole experience turned into a very positive one. I would gladly use Troy again and would recommend them to anyone needing plumbing or water heater service.

we had a small plumbing emergency on a friday, and even though the schedule was full, they still got a plumber out to our home in benicia as soon as one became available. the person who answered the phone was very friendly and helpful, and the whole process felt easy and professional from the start. troy called to let me know he was on the way, arrived on time, and fixed the plumbing issue quickly. he was very friendly, explained the repair in simple terms, and made sure everything was working properly before leaving. the service was efficient, the trip charge was lower than other plumbers i called, and the final bill was very reasonable. i also appreciated how clean and respectful the visit was, and it gave us confidence in their plumbing service. we will definitely call them again for any future plumbing needs.