Madden Brothers Plumbing & Water Heaters

Troy and another plumber came to our home and replaced the hot water heater. They were patient, answered all of my questions, and carefully checked that the new unit was working properly. They also tested the hot water at every faucet to make sure everything was running right. I highly recommend them and will gladly call them again for any future plumbing needs. Troy is one of the most knowledgeable and professional plumbers I have worked with. Troy recently finished replacing old pipes and taking care of other plumbing repairs in my home. He clearly explained what was happening, what needed to be done, and why each step mattered. He went above and beyond, worked with great care, and made sure the whole plumbing system was in good shape before leaving. We are completely satisfied with the quality of the work, the professionalism, and the overall service.

We were hearing a lot of gurgling in the plumbing and weren’t sure what to do or who to call. Then I remembered Madden Brothers Plumbing & Water Heaters. I called, and Troy came out and gave us a clear, accurate explanation of the plumbing problem along with a fair quote. He also explained what needed to be repaired, how the new plumbing would be installed, and what the work would involve from start to finish. The crew was able to get the job scheduled quickly, and everything was completed just as promised. When we came back, the plumbing repair was fully finished, the new pipes were installed properly, all debris had been removed, and the area was left very clean. It was not an easy plumbing job, but the work was handled with real skill and professionalism. We are very happy with the quality of the plumbing service, the communication, and the overall experience. Excellent work and outstanding professionalism from the whole team.

Dealing with a mystery plumbing leak and a very high water bill from the city was stressful, but i have 5 stars and a strong recommendation for Troy and the team. They used modern leak detection equipment to quickly find the hidden underground water line leak leading to our outdoor faucet near the dock area. Troy confirmed the problem, contacted the office right away, and set up the plumbing repair visit without any hassle. The whole process felt smooth, professional, and well organized. he was friendly, skilled, and easy to work with, and the service made a big difference for our home in Benicia. i couldn’t be happier with the fast response and the clear communication.

I was really impressed from start to finish. After seeing so many good reviews, I decided to give them a try, and I am very glad I did. I thought I had a water heater issue, but the person handling scheduling was friendly and helped set up an appointment within a few days. Troy arrived right on time and quickly found the real problem. It turned out not to be the water heater at all, but a more affordable repair involving a pipe connected to the boiler system. He was honest, skilled, and easy to talk to. He also shared helpful plumbing maintenance tips on how to keep the water heater and pipes clean and working well. What I appreciated most was that Troy explained everything in simple terms and never talked down to me, even after I said I knew very little about plumbing. The whole service call felt professional, straightforward, and trustworthy. It is a relief to have a plumber I feel confident calling again and recommending to friends and family.

I called Madden Brothers Plumbing & Water Heaters after they took over for the previous contractor that had installed my water heater and related plumbing. I had been dealing with ongoing issues from that earlier work, including a persistent odor in the house that no one had been able to properly track down. The whole situation had been frustrating, so I was relieved when Troy came out and carefully inspected everything. Troy was excellent from start to finish. He was professional, knowledgeable, and clearly experienced with plumbing and water heater systems. He worked hard to find the source of the problem, explained what was going on in simple terms, and showed me exactly what needed attention. It was easy to see that he knew his trade and genuinely cared about doing the repair the right way. What stood out most was how honest, friendly, and easy to talk to he was. He took his time, answered my questions, and made sure I understood the issue instead of rushing through the visit. The plumbing work was handled very well, and the team did a great job helping correct the poor workmanship left behind by the previous installer. They really took care of me, and the whole experience turned into a very positive one. I would gladly use Troy again and would recommend them to anyone needing plumbing or water heater service.