Matrix HG Inc is an HVAC service business located in Concord, serving the East Bay area. The company has a 3.7-star rating based on 41 customer reviews. For more information, visit matrixhginc.com.
Recently called them to check on my HVAC at my business. After working on it for an hour, I received a bill for almost $1000 when I asked, I never approved the price. No one told me how much is gonna cost before they go ahead and start the service. They said there’s nothing they can do and I have to pay Very unhappy with the way I was treated without knowing how much they’re gonna charge before they start the work when I called to pay for my invoice, the person in charge was not there. They took my CC information and said we have no idea when this is going to be processed. I do not recommend this company. Not happy with the way I was treated at all. Too expensive
Horrible company. They've been "maintaining" my unit for the last few years through my landlord and every time they come out the techs break something on the unit to make work for themselves. Stay far away from this company if you're a small business owner they will do horrible work and then nickel and dime you to fix their mistakes.
Seems nothing has changed in the 6 years of horrible reviews. Get people that know what they are doing! And do you hire only people that do not know how to drive? Causing multiple near misses and not having a care for anyone else on the road!
These guys are hacks and very non professional!! As a union member of IBEW local 6 these guys come in as local union 104 members and think they can do our electrical work they connected the new furnaces to a lighting electrical circuit and then said that it’s there work when it’s obviously not it’s a electricians job to connect power and provide the correct disconnect and circuits for the job!!! Very unsafe and not professional in the city of San Francisco it’s under our jurisdiction and they came to our city and I have personally caught them doing electrical repairs and installs which is a breach of the contract agreement in this case! Do not use Matrix they are union busting Rats!
This company is extremely unprofessional and do a horrible job. They have come in to my business a number of times and every time have made the problem worse. They are not upfront about charges and then send you an invoice for hundreds of dollars. When coming to follow up on a problem they caused to our HVAC unit they charged us every time even though the problem was actually caused by them. I would not recommend using this Companey for a business.