R&R Refrigeration & Air Conditioning, Inc. is an HVAC service provider located in San Jose serving the South Bay area. The company has a 5-star rating based on 145 customer reviews. For more information, visit getcooled.com.
R&R REFRIGERATION IS THE BEST. Good service companies are hard to find these days. It seems like all they focus on is how they are going to get paid and not the issue you are calling about. R&R communicates well, they show up when they say there are and their technicians are very knowledgeable. They get the job done in one trip. I have been in this industry for 40 years, I know a good service company when I see one.
⭐⭐⭐⭐⭐ R&R Refrigeration & Air Conditioning, Inc. is hands down one of the best commercial refrigeration and HVAC companies in the Greater Bay Area. They recently helped us with a walk-in freezer issue and responded quickly, diagnosed the problem fast, and got everything running properly with minimal downtime. Their team is professional, knowledgeable, and reliable. Whether it’s walk-in coolers, freezers, restaurant equipment, or commercial HVAC systems, they consistently deliver excellent service. Highly recommend R&R for commercial refrigeration repair, restaurant equipment service, and HVAC maintenance throughout the Greater Bay Area. Great company and great people to work with!
Mary responded to our request very fast and was very attentive. We received photos and videos of the equipment being startup. We will definitely keep R&R refrigeration in mind for any future service calls.
Long story short, I personally will not be using them again. If you do decide to use them, I would recommend only using them for residential units because they did not seem experienced with our commercial unit, which ended up costing us a significant amount of time and money. I want to start by saying that the technician who came on-site was very professional and communicative. I had absolutely no issues with him. I manage multiple sites, the majority of which are preschools, so professionalism and communication are extremely important to us. Where my complaint comes in is with the office communication. They were very poor at returning phone calls, and they also required me to order all of the necessary repair parts myself because they did not want to deal directly with the manufacturer. In the end, the machine was NOT repaired, and it cost us $1,412 in labor alone, not including any parts. When I spoke to the office about my frustration regarding the poor communication and the inconvenience of them coming out four times over the course of three months without any real answers, they simply blamed me for “not answering my phone,” even though I often had to call them three or more times just to schedule appointments. They also made excuses for the other issues instead of taking accountability. We ultimately decided to purchase a brand-new machine for $1,200, which ended up costing less than the endless repairs that never fixed the problem.
What can I say about R&R? They are truly the best. I’ve been working with Mary and team for about two years now, and they are always reliable, responsive, and on time. Communication is consistently open and clear, and they’ve been servicing our school district for quite some time. I can’t say enough about how amazing this company is. We will continue to rely on R&R for all of our refrigeration needs.