Simpson Sheet Metal, Inc is an HVAC business located in Santa Rosa serving the North Bay area. The company has a 4.6 rating based on 42 customer reviews. For more information, visit simpsonsheetmetal.com.
This is review update after a discussion with Simpson: I paid Simpson Sheet Metal $40k for two minisplit systems, and they helped with Sonoma Clean Power rebates. The second system had a power failure, and they deflected blame to my electrician, who eventually found a loose wire in Simpson’s own equipment that caused the problem and cost $500 to diagnose. I advised Simpson it was their mistake, but they have not made an apology or response. Good job overall, but poor accountability and customer service. Today I repeated to John that my review was all true. I submitted the invoice to SCP for a SCP rebate. Simpson was not involved beyond giving me the invoice. John did not apologize for accusing my electrician for Simpson's faulty shutoff box. I was speaking calmly to John, but he hung up on me.
I had an excellent experience with John, Jose and Bernie doing some recent ducting and ventilation work. They were professional, respectful, efficient and knowledgeable. The work was done in a timely manner and they left my home tidy and clean. They also kindly answered my numerous questions. Another reviewer complained about the billing rate but Simpson Sheet Metal came in at substantially less than another estimate I received so I can't complain! I'd absolutely use again Simpson in the future.
The Simpson Sheet Metal team did a fantastic job designing and installing a heat-pump HVAC system within some unusual constraints of our home. They were professional, timely and creative solutions with unforeseen conditions. They know their stuff!
John did an excellent job planning and designing the job. He was always honest and up front with me and gave me fantastic craftsmen to do my job. Jeromie, Jose and Javier were awesome. All were very responsive and worked through any issues that caused me concern. I feel lucky to have picked Simpson to do my job as I think they are a remarkable company. I have worked with their company now for 45 years for different jobs, and I have never been disappointed.
We are very pleased we decided to go with Simpson HVAC for our new system. We had a new furnace, A/C and ducting put in the attic and they coordinated for all the old equipment and ducting under the house to be removed. Very professional and very accommodating to our busy household as we had to corral dogs around them and have a baby. They respected all our requests and were still VERY efficient in their work. Even the estimate was very quick and easy and they are among the best priced in the area. Immediately our house air quality feels so much cleaner and fresher. We are very pleased. We will undoubtedly recommend them to anyone who asks and save them the time of getting multiple quotes like we did. Simpson is the best.