Slakey Brothers is an HVAC service business located in Santa Rosa in California's North Bay region. The company has a 3.2-star rating based on 35 customer reviews. More information is available at slakey.com.
My company has been a long time customer of Slakey Brothers and we generally have a pretty positive experience at every other branch but this one. Over the years whenever we've had to order through the Santa Rosa branch they've either been unfriendly, unhelpful or both. They often fail to communicate critical information about our orders and our driver winds up wasting a trip simply because their inventory database is off and nobody bothered to check if product is actually, physically on hand.
First and last time customer. I purchased some air conditioning line set for a new residential hvac installation. I thought everything was fine, even after the 30 minute long sale. After my purchase, it turns out that it was the wrong size and I went back for an exchange. When I did, the salesman was not at all nice. He stated that "We, should have never have sold me this product in the first place and that I wasn't aloud to buy it anyway." At this point he refused to sell me the correct size and quite smugly stated your just going to get your money back. What's up with the bad attitude Slakey Brothers? No wonder why people buy online.
Front desk won’t talk to you unless you show proof of a contractors license. Even with proof they won’t sell to general contractors unless they have a HVAC license only. It’s legal for generals to install more than one trade but they don’t seem to know that. Took 30-45 minutes for Jarrett at the counter to figure out how to use a my credit card because they don’t use card chips. Took another half hour to get the guys to pull my product. Basically the only good thing here is they have enough money to over stock what you need but to much money in labor to help get anything done efficiently.
Super bad customer service experience. Was in the middle of placing a large order when asked to move out the way and wait back in line because we were cash customers and not contractors. Super rude guy that obviously wasn't feeling his job. Much easier to go to Pace Supplies.
I came here the other day and I was met with disrespect and poor communication the new people don't know the material, and the women in front were being completely rude to many of the clients. The only helpful people were Sean and the older guy there. I sent one of my workers far to get material that they said they had in stock and when he got there they said they didn't have a single thing and made me waste a lot of money and time for nothing. I hope this doesn't happen with other contractors! If it wasn't for Sean I don't know what I would've done.