Advanced Plumbing & Rooter Service is a plumbing company serving the Pleasanton area in the East Bay. With a 4.7-star rating based on 575 customer reviews, the business provides plumbing services to the local community. For more information, visit advancedplumbingandrooter.com.
Edgar and Augost were amazing! They got the job done quickly and efficiently, and their level of professionalism was outstanding from start to finish. They were knowledgeable, respectful, and took the time to make sure everything was done right. The pricing was honest and fair, and the quality of work exceeded my expectations. I would highly recommend them to anyone looking for reliable service, honest pricing, and amazing workmanship. Thank you both for a great experience!
Edgar and Augusto were great from start to finish. Edgar really went the extra mile and took the time to answer all of my questions and explain everything clearly. Both were professional, friendly, and easy to work with. I truly appreciated their honesty and attention to detail. I would highly recommend them to anyone looking for quality plumbing service.
Mixed Experience – Great Past Work, But Disappointed This Time I’ve worked with Advanced Plumbing and Rooter Service before and had a great experience with a major trenchless sewer line replacement. That job was handled professionally, and I was very satisfied with the outcome and pricing. Based on that, I called them again when I noticed a leak near the water meter. Bill responded promptly and scheduled a technician named Maxx to come out the next day. Maxx arrived on time, diagnosed the issue quickly, and identified a faulty union joint and another small part that needed replacement. However, I was shocked when the quote came in at $2,200 for what seemed like a relatively minor repair. To be sure, I contacted another licensed plumber who had done previous work for me, and their quote was significantly lower for the same job. I decided to cancel the work with Advanced Plumbing and Rooter Service. Unfortunately, I was still charged $460.22 for the visit, which included: $26 trip fee $60 for parts $125 service fee $275 for a small digging effort While I understand that diagnosis and travel shouldn't be free, this felt excessive for what amounted to a brief inspection and minor digging. It left me questioning the pricing practices in the plumbing industry, where homeowners often have little recourse or transparency. I’m sharing this review not out of frustration, but to help others make informed decisions. Advanced Plumbing and Rooter Service has done excellent work for me in the past, but this recent experience was disappointing and felt overpriced.
I have used them twice. I believe it was Augusto that came out both times. The second time he had a newbie. Both were absolutely amazing. Being a senior, I'm hesitant to have any repair services done at my home due to past aggression and intimidation I've experienced in the past. 1) At my door 45mins after placing my call for service 2) They didn't mind me asking questions. Very thorough in explaining what was wrong and keeping me informed about any problems they encountered during the service. 3) Comfortable with them having access to different rooms unsupervised, etc. 4) They didn't mind my 14mo old grand daughter showing an interest in their work from a distance. 5) To say they were professional is an understatement. Advanced has a customer for life.
Our kitchen sink was clogged and water was coming back up. Bill returned my call at the start of the day and was very detailed with understanding our issue and layout. Once Max should the professional manner continued. Max was very thorough on explaining everything to me. He kept his working area very clean as if it was his own house. I would definitely recommend Advanced Plumbing!!