Billy & Sons Plumbing

I was very pleased with the whole plumbing service, from the friendly scheduling and helpful calls about earlier openings to the clear communication from the office and technicians. The team arrived on time and made the entire process easy and stress-free. Jay and Eduardo quickly found the source of the leak. At first I thought it was coming from the main kitchen drain line, but it turned out to be an ice maker water line. They repaired it fast and explained everything in simple terms. They also took time to go over my concerns and gave useful advice about possible future pipe line replacement and a water heater replacement when needed. On top of that, they fixed my garbage disposal so I did not have to replace the whole unit, which saved me money. I really appreciated that they focused on the right plumbing repair and did not pressure me into extra services. Jay and Eduardo were skilled, polite, respectful, and easy to talk with. Great plumbing service all around, and I would gladly recommend them and use them again.

I hired a plumbing team to replace my gas boiler and hot water heater, and the whole job went very smoothly. Bryan was very knowledgeable, and he and the crew showed up on time and got right to work. The new piping and connections look much cleaner, neater, and more professionally installed than before. I also liked that the service included three years of boiler maintenance as part of the agreement, which adds a lot of value and peace of mind. Pedro was very responsive with scheduling and coordination, and the team kept me updated throughout the process. After the installation was finished, they cleaned up all the debris and left the area tidy. I highly recommend them for plumbing, water heater, and boiler work because of their professionalism, quality workmanship, and reliable service.

We had a sudden drop in hot water from the water heater, and a plumbing company was assigned through our home warranty. I got a callback in under 10 minutes, and Bryan arrived at my door in about an hour, even around lunchtime. He ran the needed checks for the warranty claim, then completed a water heater flush and a tune-up service to help restore better hot water performance. Bryan was fast, easy to talk to, and very friendly the whole visit. He explained the plumbing work clearly and answered my questions about what the service would normally cost if I had called directly. From what I understood, the hourly plumbing rate was around 130, plus the water heater tune-up parts or kit, so the total for a couple of hours of work would have been around 300 or so. Through the warranty, I only paid my service fee, which made the whole repair even better. Overall, it was a smooth and professional water heater service experience. The plumber was helpful, efficient, and respectful, and I would definitely recommend them for water heater and general plumbing work.

i could not have asked for better service from the team. After getting several quotes from other plumbers about replacing my water heater, i kept hearing that the job would be very difficult and expensive. One contractor even said the old unit would not fit through the closet door and claimed the frame would need to be removed, which made the price sound way too high. When eduardo and jay came out, they quickly looked over the setup and handled the water heater replacement without any trouble. They removed the old tank, installed the new one, and got everything working smoothly. The whole process felt straightforward, honest, and professional. They were friendly, understanding, and really helpful when i needed the plumbing work done fast. It was a relief to find plumbers who explained the job clearly, charged a fair price, and did not try to upsell unnecessary work. The new water heater has been working great, and the installation area was left clean when they finished. i would gladly recommend this plumbing company to friends and family in Santa Clara.

While I was away, a contractor at my home called to let me know there was a plumbing leak in the bathroom shower. Bryan and Pedro were sent out early the next morning to inspect the issue. During my phone call with Bryan, he clearly explained where the leak was coming from, went over a few repair options, and gave me straightforward estimates for the plumbing work. I approved the recommended repair over the phone, and he let me know the shower leak should be fixed within a couple of hours. That is exactly what happened. The repair was completed quickly, and the whole process was smooth and stress-free. Bryan and Pedro were professional, polite, and easy to work with, and they made sure the plumbing problem was handled the right way. I have used Billy & Sons Plumbing for years because of service like this. The team is always prompt, respectful, and focused on what is best for the customer. I really appreciate the fast response, clear communication, and quality workmanship on this shower leak repair.