CastleWorks Water Heaters is a plumbing service located in Dublin, East Bay. The business has a 4.9 rating based on 556 customer reviews. More information is available at castleworks.com.
Outstanding and professional service by Miguel installing a new water heater and pressure pump. He has walked me through all the steps, technically and financially speaking. This was one of those unexpected expenses that homeowners are faced with. Much appreciated customer service and support by this company. Will recommend.
Christian Nevin did a great job replacing and installing our water heater. He also explain and gave us options about plans and payments we can avail. He finished and deliver the work very professionally.
Had a great experience with Castleworks and Jacob. From start to finish, he was thorough and informative with the options I had to fix or replace my water heater. At no point did I feel upsold or rushed and was given thorough reasoning for pros and cons of both. He finished his job in the time he said he would and showed me the work he completed as well as the old parts he removed. I feel the work was done correctly and with integrity. Jacob is a great asset for the team and was the epitome of kind hearted professionalism. Will definitely keep Castleworks in my address book moving forward!
I had a great experience with Luis Valencia. He was prompt and arrived right on schedule. The work was done efficiently without cutting corners, and it was clear he knew exactly what he was doing. What stood out most was how well he explained everything. He walked me through the issue, the replacement process, and what to expect moving forward in a way that was easy to understand. He was straightforward and honest, and I never felt pressured into unnecessary upgrades or extra services...no aggressive upselling at all. Overall, a smooth and professional experience. I'd definitely recommend him to anyone needing water heater service or replacement.
Scott Moree (District Manager) is a super cool guy and a pleasure to work with. He took the time to explain everything about our water heater service in a way that was easy to understand and never made us feel pressured. His knowledge, professionalism, and honesty gave us confidence that we were making the right decision in spending the money to properly service our water heater. We truly appreciated his patience and excellent customer service. Highly recommend Scott and his team!