Guy Plumbing & Heating Services is a plumbing business serving the Menlo Park area on the SF Peninsula. With a 4.8-star rating based on 53 customer reviews, the company maintains a strong reputation for their work. For more information, visit guyplumbing.com.
We have used Guy plumbing for over 20 years and have never been disappointed. Always courteous, timely and competent. Re the last two visits, the first was about finding a lost wedding ring in the sewer pipe. On my finger now. A week ago Dan Cisneros managed to replace two our under mounted and cracked sinks without in any way disturbing the bathroom cabinets that contained them. All looks like new. I thought that was impossible — genius!
These folks are really top-notch. The owner called me back quickly, scheduled me quickly (it was a bit of an urgent situation), and sent two really nice and highly qualified fellows--Johnnie and Vincent--to do the job expediently and very well. You could easily see how much they cared about their work. Very happy with my experience here and highly recommend them! ** And once again--6 months after my first post above--I had an urgent need, in Thanksgiving week!--to get my water heater replaced! Same day, Guy Plumbing professionals are here and worked their magic. This company is the absolute best, no joke. I am so grateful they are local, skilled, fairly priced, ethical. Starting this holiday season extra grateful. Thank you, Guy Plumbing and team!
Reliable, smart, friendly. Used them for many years.
I recently had an experience with this store while searching for a Kohler sink stopper for an upcoming property listing. Initially, my interaction with Domingo over the phone was quite pleasant. However, my experience took a disappointing turn during a subsequent call. After sending Domingo an email containing two photos of the sink stopper and the sink itself, I inquired about the differences between the chrome stopper he mentioned and the finish I had described in the email. Instead of addressing my request, he suggested I come to the store to examine it in person. I politely asked if he could take a photo of the chrome stopper and reply to my email with it, allowing us to assess its suitability remotely. Unfortunately, he declined, citing that he was assisting other customers. I then inquired if he could do so when the store was less busy, but received the same response: a firm "no." To my surprise, Domingo then abruptly stated, "I'm trying to be nice, but at this point, I don't care. Take it or leave it," and hung up. As a Realtor, I prioritize professionalism and courteous communication, especially with vendors. Therefore, I was disheartened by the level of customer service I encountered during this interaction. It is my hope that this feedback serves as an opportunity for improvement in customer service at this establishment.
Bought a sink faucet from the storefront and was able to have it installed within a week for a good rate. They were also able to fix a leaky faucet in the bathroom at the same visit. I was impressed with the ease of the technician’s repair given that another technician from a different company had said our disposal might have to be temporarily removed to install a new faucet.