Handy Plumbing Man, LLC

Excellent Work & Service and Follow-through for a very complex sewer rebuilt project! We built an ADU on our property. During the Final Inspection the Town asked us to inspect the sewer line connected to the Sewer/Sanitary District main. We hired Handy Plumbing Man to do a CCTV inspection of our sewer line. The results were a total surprise -- the underground sewer pipe (later revealed to be about 400+ linear feet long before connecting to the main sewer line) was broken in many places, crushed by redwood roots in a few areas, roots blocking the drainage etc. The Sanitary District asked for a complete rebuild of the sewer.  1/3 of the sewer was in our property, but 2/3 was in Neighbors' properties. It means we have to dig the neighbors' beautiful yards and gardens to do the rebuild. Very complex work. Handy Plumbing Man's Jerry Barajas took on the challenge, worked with the Sanitory District, myself and the neighbors to propose a combination of trenchless (200') and one open trench section (about 15') rebuilding of the sewer pipes to minimize the disturbances and disruptions. They put in a very reasonably priced proposal (considering the complexity of the work), completed the heavy work in about 1 week, and took another 2+ weeks to help restore the neighbor's yard to the original conditions. We got our final permit as well as the approval from the Sewer District, and the neighbor was impressed with the work (From one neighbor: Everything was taken care of well. In the final walkthrough, Jerry even caught something that his team forgot which I didn't realize they forgot... They run an honest shop!).  It is a great piece of professional work, with amazing results and timely communications & follow-through from start to end of the project.  The company's work and Jerry's leadership earn our highest recommendation! (photos attached showed the open trench section and the restoration results after Handy Plumbing Man completed the work, in Neighbor's yard.)

Ismael repaired my tankless water heater. He arrived on time as scheduled and communicated with me effectively through text messaging. I like that he gave me three options for repair or replacement. I chose repair and he provided details about how long it would take to get the parts and scheduled a follow-up appointment and arrived on time. During the repair process, he took many photos to show me which parts were replaced and repaired. I would definitely recommend Ishmael for your repair or replacement of a tankless water heater.

This is the second time I've used Handy Plumbing Man, and once again they exceeded my expectations. They are always responsive, prompt, and their pricing is very reasonable. Damien was the technician who came out, and he was professional, honest, and genuine. He clearly explained what the problem was and exactly what needed to be done to fix it. There were no sales tactics, no unnecessary upselling, and no runaround like I've experienced with many other service vendors. I'm naturally very skeptical when it comes to hiring service companies, but Handy Plumbing Man has earned my complete trust. It's reassuring to know I can count on a company that values honesty, quality work, and excellent customer service. I highly recommend them to anyone looking for a reliable plumber.

I called Handy Plumbing Man for my tankless water heater maintenance as my regular plumber moved. I thought it would be taken care of on the first appointment since I sent photos of the device. Turns out it was only an estimate appointment. Then when the two service guys came to do the maintenance, they flushed it out and said they were done. They were also supposed to replace a filter which I had to bring to their attention. They had to go back out and get the part. What I thought would be a quick service (based on my previous experience) took up most of my morning. I should have asked for a print out of the original estimate to make sure they completed all of the services that I would be paying for.

Work* completed within 30 minutes. Arrived within minutes of the start of the promised arrival window. Good communication: answered all my questions clearly and courteously. They sent two plumbers, one of whom performed the consultation and the work itself and spoke English better than my intermediate Spanish, and the other of whom was 100% fluent in English and answered the more detailed questions, communicating fluently with his coworker in Spanish for the factual questions and in arriving at the estimate. I especially appreciated the prompt and detailed itemized estimates and the automated text message service with a tracking link when they were on their way. Of the three companies giving on-site consultations, all three gave me estimates electronically. but only Handy Plumbing Man and a higher-priced competitor provided an instant and detailed estimate, while the third competitor sent one later that day that was less clearly spelled out and had been the least successful in communicating verbally about my options. Also good responsiveness on Yelp from the office. Overall, the easiest communication of the four Yelp contacted for me. * The work was a wax ring replacement, which always involves disconnecting the toilet and moving it aside. They offered an additional service of checking the sewer line with a camera on a snake. They didn't pressure me but I decided to get it done while the opening was accessible. They did find that the camera was not immediately available after all, but they scheduled an appointment the day after the consultation. I got a pretty good explanation in English of the condition of the pipe and were it ran to as it was happening, and then his coworker gave me a more detailed debrief on the inspection and maintenance advice. He'd also been the one to discuss my options during the consultation, including the pros and cons of waxless seals.