Magic Plumbing Heating & Cooling provides plumbing services to the South San Francisco area on the SF Peninsula. The business maintains a 4.9 rating based on 1912 customer reviews. More information is available at magicplumbing.com.
Jeff Griffin came out and took a look at my very old furnace. He was able to help me get it working again and also show me all my options for improving my system, both in effectiveness and efficiency. He followed up quickly with written estimates. He was fast, polite and friendly to deal with. I would 100% recommend him for any furnace, cooling or HVAC issues you may have.
Upgraded 1940s furnace with modern and Nest thermostat. The Magic team was great and handled asbestos abatement, removal, replacement, new ducts and connection of Nest. Got 5 quotes and while Magic wasn’t the cheapest, they had the best communication and customer service. Great company.
We had a great experience with Magic Plumbing! Cody came to our rescue and he was so helpful, professional,and kind! We will definitely use Magic Plumbing again and request Cody. Highly recommend this business!
As far as the initial contact goes, Magic Plumbing completely satisfied me. Professional, courteous and friendly. I have American water resources insurance and they sent Magic out and I'm happy. Moving forward the tech thinks there's a broken pipe and I felt that might be the case. He put in a request to do a camera inspection so we can see where to go from here.
I never leave poor reviews but I feel I need to in this case. I recently bought a new home so have had all difference kinds of service providers in. This was hands down the most unprofessional waste of money I’ve ever had. I needed a new control board for my oven which I already knew. I had all the paperwork for my oven available. He initially couldn’t figure out the problem and kept trying to tell me it was my breaker. Whether it was a communication barrier or not it took way too long for him to understand that I turned off the breaker myself. After convincing him that it’s the control he agreed and told me he can’t figure out the model of the oven so “he’ll have to figure it out later and get back to me.” I told him the model number. He just said no..? Then he asked for his 90 dollars for the visit which I agreed although he didn’t diagnose the problem himself or offer any solution. I spoke with wolf and they gave me the price for the control piece and confirmed that I was correct with the model number. The guy called me back to tell me in order to fix my oven he has to order multiple pieces at $350 each and figure out which one works. I asked if I’d be able to return the others and he said no. So at the very minimum I would be throwing away upwards of $700 because he doesn’t know how to identify the right part?! Then he texted me back that I’d otherwise pay $10k for a new oven and those are my only options. Absurd. I had a new company come the following day and fix my issue immediately.