Master Plumbing & Sewer Inc

I do not recommend this company AT ALL. They WILL waste your time. Better for you to pick a more reliable company with more consideration for our busy lives and schedules. My HOA picked this company. Not me. Someone from Master Plumbing called me to schedule an appointment. They picked the time and date. I was told it was going to be on a particular day at 10AM, no other information was given. Then that day came and 10AM passed. I called the company at about 1PM to check on the status and THAT is when someone informed me that it was actually from 10am to 2pm. NO ONE told me this prior. But that’s fine, I was home anyways… so I waited until 2pm. Still no one. I called back and I was told that someone was already outside of my house because I was next on the list. I waited and no one doorbelled. I called back around 3 PM to ask what’s going on, and the guy told me there’s a mistake and someone will be by in another hour or so… I told them that that that’s too late and doesn’t work for my schedule anymore because my little kids will be sleeping around that time. He asked me what time works better, and we agreed for 6pm. 6pm came and passed. I called the company and I got a voicemail saying that the office is closed.. no one called me to tell me anything otherwise.. no one called me a few days later to apologize or to explain what happened. I called the office today (about a week later) to let them know about this terrible scheduling experience that I had, but the guy on the phone had zero remorse for this terrible experience. He simply asked me to reschedule, but at this point… I don’t wanna waste my time scheduling anything where they just don’t show up.

Horrible service! They said they helped with hole drilling through countertop to install water filter when calling but when the plumber came she said she couldn’t do it. So we asked her to do other small replacement stuff that is supposed to finish in a hour but she charged me for an extra half an hour fee which is an extra of $100 additional fee. Most of the time she was not in the house fixing stuff, she went out three times in total and spent around 30 minutes outside claiming that stuff are in the car. This company is a scam

I told the service line that i thought the plumbing lines of my faucet were frozen and I told them that I thought we needed to tell the HOA to give the neighbors notice 3 days in advanced. They reassured me that I didnt need to have the master line shut off and that they would send a plumber the same day. The plumber came and said that indeed the lines were frozen and that they needed to turn off the master line. They then charged me for the diagnosis that I already provided and left without doing any work. DO NOT do business with them. They make false promises then go back on their word.

Really pleasant experience with Dean, who I hired to install a new toilet + electric bidet. The emailed estimate was 2-3 hours; he arrived just a few minutes late, and finished in 1.5 hours. He was friendly, put on booties when walking in the house, and offered helpful maintenance tips for the toilet. He also carried the crazy-heavy new and old toilets up and down the stairs cheerfully, and without even needing my assistance. Definitely would recommend Dean and Master Plumbing & Sewer to others.

On February 9th, the underground water pipe in the driveway in front of our house burst. You spent seven hours digging only a four-foot-deep hole. You have not found the cause of the accident. You only said that it was difficult to dig, and you have charged us. I paid $6250, but I was not given an estimate before the construction started, nor did I receive an H0A on the costs we might have to pay for this excavation project, and when I received an unimaginable estimate of over $19,000 that we would have to pay if we continued the project. At the time, I thought you were just toying with the customer, but in the end we only spent $5500 to complete all the work! I just want to tell everyone the truth!