Nelson Family Plumbing & Water Heaters

after the plumber i had used for years retired, i was a little unsure about calling someone new for plumbing work. i reached out to Nelson Family Plumbing & Water Heaters to install a bathroom faucet on a new granite vanity, and the whole experience put me at ease right away. the receptionist was very friendly, helpful, and easy to talk to when scheduling the service call. diego arrived and did an excellent job. he removed the old sink, cleaned and flushed out the sink trap, and took extra care during the faucet and sink installation to make sure everything was fitted properly and working smoothly. the workmanship was clean, professional, and thorough, and we have had no issues at all with the new setup. i had also dealt with another plumbing service before for a kitchen faucet install, and while that job turned out fine, this experience felt much more efficient and polished from start to finish. the communication was better, the service was more organized, and the attention to detail really stood out. it was clear that the plumber knew his craft and cared about doing the job right the first time. what i appreciated most was how comfortable and confident they made me feel throughout the process. from the front office to the actual plumbing work, everything was handled with care and professionalism. when i need help again with a faucet, sink, drain, or any other plumbing repair, i will feel very confident calling again and i would gladly ask for diego.

When we first needed plumbing help many years ago, we found a great local team here in Hercules. Since then, they have always treated us like family, offered honest prices, arrived right on schedule, and, most importantly, provided excellent plumbing work. Over the years, they've handled foundation drain repairs, footer drain cleaning, and even fixed up our main storm drain line. More recently, their plumbers installed a new hot water tank and toilet for us, and took care of smaller jobs like sink and drain maintenance—basically anything a typical homeowner might need. Every time we’ve called to set up an appointment, the staff has been friendly and helpful. The plumbing technicians, especially Gerald and Malik, have always been courteous, patient, and professional. We’ve had quite a few plumbing needs in the past several months, and we’re really glad this is our go-to plumbing company in Hercules. When we had a sanitary drain backup, they came out quickly and fixed it within just a few hours. Highly recommend their plumbing services!

I’m in Hercules, and even though this plumbing company usually does not cover my area, the plumber still took the time to help with my septic and drain problem. I explained what was going on, and he came out anyway. When Jeff arrived, he was very knowledgeable, professional, and easy to talk to. He carefully checked the septic field issue, explained everything in simple terms, and went over my repair and replacement options. He let me know that because the septic field had been damaged in two spots, a quick patch would only be a short-term fix and would likely fail later. Instead of just offering a temporary repair, he recommended installing a new system so the plumbing and septic setup would be dependable for the long run. I had already spoken with other plumbers, and they said something similar about the damage, but this was the first company that offered a practical solution and was willing to step up and help. What really stood out was how understanding and fair he was about the situation. He knew the problem was not caused by me and worked hard to find the best way to move the project forward. His honesty, skill, and willingness to help gave me real peace of mind. After dealing with this for a long time, I finally feel hopeful about getting back into my home. I truly appreciate all the work, guidance, and support throughout this plumbing and septic process. I highly recommend this company to anyone who needs honest, experienced plumbers for septic, sewer, or drainage work.

I accidentally scheduled the plumbing service for the wrong day, and they were very understanding and got me in the next day, which really helped. It felt like the right mix of supporting a small local plumbing business while still getting dependable service, solid workmanship, and a professional crew. We had our septic tank pumped, cleaned, and treated. Jeff and Diego were honest, polite, and easy to talk to. They made me feel comfortable having them at my home, and that matters a lot when you have kids around. They were respectful, professional, and careful throughout the whole visit. They explained the full septic and drain process in simple terms, answered my questions, and kept me updated the whole time. I never felt pressured into extra plumbing work or upsold on anything. It felt like they were giving straightforward advice to help me take better care of the septic system and avoid future issues. They did a very thorough job cleaning the tank, all the way down to the walls, and completed the treatment while clearly walking me through each step. I also appreciated that the team stays trained on better methods, newer equipment, and updated septic service practices. That really shows in the quality of their work. Overall, the whole experience was smooth, professional, and reassuring. The crew was knowledgeable, patient, and focused on doing the job right. I would absolutely recommend them for septic, plumbing, and related services, and I plan to use them again for future maintenance.

Jeff, Norman, and Diego provided amazing same-day plumbing service and carefully restored our water service so everything was working properly again. After a frustrating experience with another plumber who did not solve the slab leak issue, I needed fast help from a team that really understood the job. Jeff took the call himself, explained that he had solid slab leak repair experience, and clearly walked me through the plumbing solution before the work even started. In less than a day, the crew arrived ready to handle the leak detection and repair with real skill and care. They worked efficiently, protected the area, and made sure the water lines were restored the right way. I appreciated how carefully they balanced speed with caution, especially on a job that needed both urgency and precision. They kept communication clear from start to finish, answered questions honestly, and made a stressful plumbing problem much easier to deal with. Top-notch service from three dependable professionals. Good people, strong workmanship, and excellent response time. I will absolutely be calling Jeff again the next time I need plumbing help.