Pipex Plumbing is a plumbing service serving the Palo Alto area on the SF Peninsula. With a 4.9 rating based on 133 customer reviews, the company maintains a strong reputation in their local market. For more information, visit pipexplumbing.com.
Excellent service: making an appointment for a quote was easy and the technician was prompt and efficient. I decided to go ahead and I'm happy with the result: my water heater is fixed - the main issue was really my lack of understanding of how to change the filters. This was done properly and I received simple instructions to avoid problems going forward. The professionalism and the 3 months warranty were both very much appreciated. I'd recommend PipeX Plumbing without hesitation!
Great customer service n very helpful. I put in a request n in 5 mins I got a call from Sarah , from call center n she send Usman with an hour to my residence. Same day service. He inspected our water heater, explained we need new water heater. Next day at 8am , he was at our house to install the heater. Very happy with the service from all the staff. I will highly recommend their services.
Nicoli was highly experienced and worked quickly. He immediately identified the problem with our toilet and fixed it the same day. We hadn’t even realized there was a leak in the pipes because it was so small. He diagnosed the issue right away and resolved it efficiently.
My wife called this company to help with Shower door alignment, since I was out of town! Two Russian speaking guys (Ruslan and his colleague) came by and said that the job is very complicated and it costs at minimum $420 and if there are “complications” it might cost 6 hours of job, which is at $200+ per hour of job, basically rounding it up to over a $1000+! My wife senses that it was something fishy and said that she will seek second opinion! Once I have had time to look at that it was just the matter of loosening up two screws, aligning the door by 1/10 of an inch and tightening the screws, which took me like 5 minutes of diy! So it is either these two plumbers Ruslan and his friend are highly unethical and unprofessional, or the whole company is unethical, because when they were confronted they decided to justify this behavior as a usual way of conducting the business! I do not recommend rendering services from this company anywhere in San Mateo or Santa Clara county, because they definitely will try to the least up charge you, and at most simply sell you the service that is not required at all! P.s. The plumbers definitely tried to abuse the fact that they have been dealing with a woman, who doesn’t understand much about household fixes, basically profiling her gender!!! By the way they still managed to charge my wife $100 for “diagnostics that lead them to a conclusion to sell unnecessary and non existent services! Hope that this make their day better!
The team did a great job replacing our discontinued manabloc manifold system to a new one. They are professional, efficient and polite and the final result looks awesome.