Plumbing Solutions is a plumbing service located in Walnut Creek, serving the East Bay area. With a 4.8-star rating based on 151 customer reviews, the business maintains a strong reputation in its field. For more information, visit plumbingsolved.com.
DO NOT do business with Plumbing Solutions. Plumbing Solutions cut into my drywall without following Cal/OSHA and EPA guidelines which has caused me a whole basket of problems. They do not do lead and asbestos testing nor do they follow regulatory lead and asbestos-safe practices. My guess is because they are taking shortcuts, want to do the job as quickly as possible, and not performing proper abatement when cutting into drywall that could contain lead and asbestos. Additionally, I requested that they provide an inspection for lead and asbestos to which, Joel Diaz, the owner originally agreed but wouldn't let me choose the inspection company because he knows that if this turns up positive, there will be all sorts of regulatory issues. Because of this dishonesty it makes me also question the quality and integrity of the work they performed. Save yourself the trouble and make sure any plumbing company you use either tests for lead and asbestos or take proper precaution and assumes the drywall has these materials in it.
Fantastic service, from start to finish. We called about a leak on Thursday afternoon, and Plumbing Solutions was the only company to pick up *and* send someone out the next day. They identified a leak from a pin-sized hole on one of our copper pipes, and fixed it in the same afternoon. Couldn't have been more thrilled with our service! It was our first time using them, and I can definitely see myself reaching out again for any future plumbing needs.
Our property management contacted us saying we had continuous water usage, but we couldn't find any evidence of it. Joel from Plumbing Solutions came by, went into our crawl space, found the "gushing" leak and took a video for us, grabbed some tools, and had it fixed, all in exactly one hour. He also told us the state of our pipes and why the leak happened. Honestly a huge relief to have it solved before the weekend. Plumbing Solutions was also the only company who answered our call promptly when we asked for help.
Ive used them twice and both times they were fast courteous and educational. My most recent visit was just that a visit, which they came investigated provided some tips and then let us decide. I need to have three swivel valves replaced so will definitely be using them. Highly recommend them!
Right when they answered the phone super rude for know reason. I ask for manager and they blew me off. They way they treat potential customers is lazy. I could barely get a word out. It seemed like I was bothering him. Not helpful and not friendly. Not away to run a business.