Plumbing The Bay is a plumbing service located in Hayward, serving the East Bay area. The business has a 4.7 rating based on 147 customer reviews. For more information, visit plumbingthebay.com.
Plumbing The Bay replaced our leaking 20+ year old toilet. Juan was our plumber, and he showed up on time, is very knowledgeable, friendly, and professional. Juan explained the issue and gave us a couple of options on how to proceed. Their customer service is also great. They followed up after the initial appointment and provided a detailed quote. We did not get a quote from another plumber, so I can't comment on how reasonable their prices are, but the workmanship and customer service were excellent.
Hello, I recently hired Plumbing The Bay to replace my water heater and troubleshoot a drain leak. Juan Garcia responded to the call, he called 30 min before arriving, had boot covers on, very knowledgeable and respectful. He gave me a very reasonable quote and was able to do the repairs the same day. Very happy with Plumbing The Bay and their great team.
An excellent company, responsive, fully staying within the original very fair and reasonable estimate in spite of the need to make several visits. Job accomplished, better than I hoped, by personal and helpful workers. Freely explaining and giving advice, I immediately trusted the crew. I was never disappointed. In spite of a part delay held to the original bid for several months, awaiting full completion of the job before even asking for a deposit. These are reliable professional people, extremely decent, honest, friendly and supportive. Such a relief to find them.They will do any next project I may need without hesitation. Thank you all from the office to the workers I am very pleased by our interaction.
Our service tech Jeremy Mills was excellent. Clear communications and strong work and service ethic. I thought the cost of the work (water heater replacement) seemed somewhat outrageous. But hey, it is the Bay Area and everything is outrageous. In the case of a failed water heater price shopping was pretty difficult. AND what was great was that this company responded to us right away and installed the heater the next day. I recommend them.
Either the positive reviews for Plumbing The Bay are fraudulent or we were provided very, very different service from everyone else. A few things: 1. We were charged $400 for a drain snake (told that was the standard rate). 2. Their claimed 24-hour service is nonexistent. We were told a plumber would come the same day we called. His arrival was pushed back four times and no one showed up until TWO DAYS later. My roommate and I missed work to be in our unit and we were offered no apology or discount (in fact, the plumber who ultimately showed up at 9:30 pm unannounced threatened to charge us an "overtime rate"). 3. The plumber who fixed our drain left a gash in our fiberglass bathtub. He left without telling us about the damage. We're renters and this is coming straight out of our security deposit. 4. I called customer service four times to get our money back to cover the damage. I was promised I'd get a callback but I have heard nothing. I'm considering canceling the credit card transaction at this point.