Pure Plumbing Solutions is a plumbing service serving the Campbell area in the South Bay. The company has a 5-star rating based on 358 customer reviews. More information is available at pureplumbingsolutionsca.com.
Several weeks ago, Nate showed up to assess what was going on with our tankless water heater. He was knowledgeable, kind, provided great customer service, and took the time to explain the technical details that I did not understand. I was impressed with his professionalism and kindness. It's not often that you find a plumber who provides this level of attention and care to his customers. He also showed up shortly after we called, which was extremely helpful in getting a diagnosis of the issue so quickly. Unfortunately, my husband didn't choose Nate to complete the installation. Although the price of the other bid was roughly the same, the other plumber had an earlier opening to get the installation completed. That said, Nate's installation timeline was also very reasonable. Personally, I would have chosen Nate to complete the job and gladly waited a few extra hours because of the amazing service he provided. His professionalism, knowledge, and willingness to take the time to explain everything made a lasting impression on me. Based on my experience, I would highly recommend Nate to anyone looking for a trustworthy and customer-focused plumber.
I had Brandon come out for a thorough inspection of my rental property. He was punctual, detail-oriented, and went above and beyond by inspecting the crawl space. He clearly identified what needs to be addressed. Highly recommend.
Called and scheduled an appointment to flush out my tankless water heater. Brandon texted ahead of his arrival in the scheduled two hour appointment window. He assessed the situation and explained clearly what he was going to do to perform the maintenance. He completed the process quickly and cleanly. He even showed me how to program the recirculating pump and fixed the programing error made by another company to improve the pump efficiency The charge was fair for the time spent and service performed. Highly recommend Pure Plumbing Solutions!
Exceptional service from start to finish. Nate was prompt, knowledgeable, and genuinely committed to resolving my issue the right way. Communication was clear, expectations were set honestly, and the work was completed with care and professionalism. It’s rare to find a servicer who takes pride in both the quality of their work and the customer experience. Highly recommended.
We’ve have pure plumbing come service our instant water heater for 3 years now. Very prompt courteous and efficient. The service persons are very polite knowledgeable and so do what’s needed. No overselling. Great company. Will continue to work with them