RoyalTech Plumbing, Inc. is a plumbing service provider located in Redwood City on the SF Peninsula. With a 4.9 rating based on 62 customer reviews, the company serves the local community. For more information, visit royaltechplumbing.com.
★★★★★ Douglas is an outstanding technician! Douglas was wonderful in helping us with our tankless water heater issue. He’s extremely knowledgeable about his work and excels at troubleshooting. After evaluating our current unit, we decided to install a brand-new tankless water heater instead of repairing or replacing the old one. Douglas did an excellent job with the installation and completed the work very quickly. He’s responsive, knowledgeable, kind, and respectful throughout the entire process. I really enjoyed working with him and give him the highest recommendation. Thank you, Douglas!
I needed my water heater replaced under warranty. RoyalTech was able to complete the work on very short notice. Everyone was very professional and the service was excellent. The reason for 4 instead of 5 stars was that they would not diagnose the issue remotely and wanted to charge $295 to diagnose the issue on-site. Using the internet and a few phone calls, I was able to diagnose the issue myself and saved $295.
I work for a property management company and we use them regularly for my properties in the peninsula. Always doing a great job and resolving issues promptly. Special shout out to Erika from their office, I love how she calls/emails updates as they come. I recommend them, they are legit.
My Tagaki tankless water heater stopped working this past Friday morning. I called Royal Tech who had been recommended to me by a friend at 9 am, they promised to be on-site by 3 pm that day. They actually showed up at 11:30 am asking me beforehand if the time was convenient for me. Within 10 mn they identified that my Tankless water heater was "dead" and needed to be replaced. They checked for units on stock that fulfilled my requirements, and found one. After picking the new unit, they were back at my house by 3 pm, installed the new unit which required some plumbing work and left the site with a unit working perfectly and the site spotless by 7:30 pm. Douglas and his assistant were simply amazing, very knowledgeable, diligent, and super efficient. The service provided by Royal Tech Plumbing was simply astounding and I recommend them highly. The level of service they provide is "Platinum Level", the communication from Erika their office manager is superb.
Douglas is knowledgeable, responsible, communicative, and reliable. Our facility needed immediate attention and he provided service beyond what I could have hoped for. Big thank you to him and the rest of the Royal Tech team.