Service Pros Plumbers, Inc. is a plumbing service provider located in Walnut Creek serving the East Bay area. With a 4.9-star rating based on 682 customer reviews, the company maintains a strong reputation for customer satisfaction. For more information, visit serviceprosplumbers.com.
I called Service Pros after a severe sewer leak. The team found the cause pretty quickly and we began to replace the 120 foot connection to the sewer main in the street. With a team of 5-7, including the lead, we trenched 50’ and used trenchless bursting the remainder. In just over a week after my initial call, the house has a new sewer line. Eight people live in this complex and their regular routines were minimally affected by the work. I have been involved in many such efforts, at my work, over the last 45 years and found Service Pros work to be exceptional. I can note, especially, the interaction with the city of Walnut Creek and the central SAN inspectors. I wholeheartedly recommend Jason and his team. Thank you Service Pros.
I do not recommend this company as they charge exorbitant amount of money . It was a simple drain trap leak and snaking out a drain. Less than an hour’s work. Price $600. Then they told me the disposal was leaking and wanted another $600+. I declined and turned in a service request to the home warranty. The home warranty company sent out another plumbing company who determined the disposal was not leaking and working properly. That cost me another $110 to file a claim with the Home warranty. Service Pros will try to take as much money from you as they can and do work for things that are not in need of repair. Beware of this Company they are not to be trusted.
They arrived and indicated after trying they cannot Snake my line due to small erosion of the main line clean out, then quoted me $6,800 to fix the clean out line up to 5 feet!, and then charged me $189 fee for showing up and giving me his repair idea. Then said he can Hydrojet it for $1045. I called another Plumber and he fixed it-replaced the pipe and Hydrojetted it for $1699! Always a good idea to a 2rd and 3rd opinion bid.
Seems workable in the end, but a little annoying that the sales person who showed up to spec the job clearly overpriced at $1100 for a faucet / hot water tap installation, which was fine since I thought maybe it correlates with excellent service. It does not: when dispatch followed up to schedule, I asked them to review the parts I had ordered, they said to email them, and I did. The plumber who showed up never even saw that email, and said that dispatch wasn't the right people to send it to. Well, that's who called me to schedule it and where they told me to send it. Then he did not have required 1/4 inch water tubing in his truck, nor the splitter he needed to connect the lines. He blamed me for unpacking the water heater and said it should have come with it. I don't recall it doing so, but OK, he had my wife order what he said he needed, scheduling his return visit before the item arrived. I noticed the discrepancy in Amazon and ordered the same water splitter with faster shipping. Splitter arrives, he shows up, still no 1/4 inch water tubing. He again, this time to my wife, blames me for not having the tubing that should have come in the box. Old story, but also it's been 4 days, why did he not tell us to order it? Why does he not have any in his giant truck? He said he had some but never used it and so threw it away. He has my wife order the tubing. It comes with splitters. He uses a tiny part of it, leaves a mess under the sink from all the extra drilling he does in the wall, and leaves us with a 90% of the tubing and 53 extra tube fittings. I can return one of them, but the rest are used. All in all, this would be fine if I paid a third the price, but if I'm paying $1100 for a faucet / hot water tap installation, I'm expecting it to be really quick and painless. Having the work reviewed by someone who is a little more trustworthy because the tight line looks like it might come off and looking further than Google reviews in my evaluation of home pros. Live and learn!
Jarue was our plumber from Service Pros Plumbers, Inc. He did a great job on installing our new Bidet toilet. He explained what issues he ran into with installing and gave us different alternatives to resolving the problem. While he was onsite we had him inspect our kitchen sink and he informed us what was needed to correct the issue and so that’s going to be our next project. We was very happy with the service provided by them.