Water Heaters Only, Inc is a plumbing service located in Pleasanton serving the East Bay area. The company specializes in water heater services and maintains a 5-star rating based on 208 customer reviews. For more information, visit waterheaterspleasanton.com.
I'm very satisfied with the entire process of getting a new water heater through Water Heaters Only. From the initial phone call, to the onsite quote, and through installation everything was professional, smooth and timely. A lot of the credit goes to our technician, Lucas, who handled everything from the initial quote through the installation. I wouldn't hesitate to recommend WHO and Lucas to any friends or family in need of a new water heater.
When our water heater broke on 7/9. I was so glad someone answered the phone right away and send a technician the same day. Lucas was out technician and he patiently explained our options. He quickly replaced our tank and explained how the pilot light works. So appreciate the professional service.
Lucas had provided us options to replace our water heater. He provided very detailed inputs on choices including Heat Pumps and Tankless types. We decided to go with just a standard replacement and WHO was willing to work with us using the same brand we were replacing. Lucas came out to install the WH and did a fantastic job updating several items to the latest codes and adapting my circulating hot water system to the new tank. The finished install met all my criteria (tough since I'm an engineer) and we're very happy with Lucas and Water Heaters Only. Definitely recommend them!
Sir: After returning from vacation abroad, the first thing I tried was to activate the hot water tank, but it failed. I then found water under the bottom of tank and also wet garage floor, so I asked the Water Heaters Only, Inc. to send the technician for under the warranty check up, they quickly respond and send Alex B within 3 hours, Alex B has over 20 years of experience in the water heater business. Within minutes, he found leaking pipes, quickly replaced them with new ones, thoroughly checked all other parts, and patiently and skillfully answered my questions. He is easy to talk to, unlike other technicians who don't want you watching them work the entire time. I highly recommend his workmanship and customer service attitude. I will give him 4.8 Stars. C. Wang
Lucas Prodo did an amazing job replacing my water heater. Scheduling was easy and communication was clear. The installation was clean and efficient. Lucas made sure everything was working properly before leaving. Very professional and reliable service. I would absolutely use Water Heaters Only again in the future.