New City Roofing Co

I was not excited about spending money on a new roof or even getting estimates, but by the time I spoke with the third roofing contractor, I felt much better about the whole process. Matthew was easy to talk to, straightforward, and seemed honest from the start. The roofing crew did an excellent job, and the new shingles look great. The shingle color Matthew suggested was a perfect fit and really improved the look of the home. The gutters also came out looking clean and finished everything nicely. They did a thorough cleanup after the roofing work, including the yard, and I still have not found a single nail. In San Francisco, it is important to have a roof that looks good and holds up well through sun, wind, and seasonal rain, and this one does both. I truly appreciate the quality of the work and how smooth the whole roofing project went. I am very happy with the service and would gladly recommend them to anyone needing roof or gutter work.

Our family has worked with several roofers over time, but our experience with New City Roofing Co. stood out as excellent. After a strong wind storm in San Francisco, Ross stopped by and let me know he noticed a few missing shingles on the back side of our roof and that some wood decking might be exposed. He explained what he saw in clear, simple terms, left his card, and offered to get up there, inspect the damage, and place a quick patch if needed, even before we made any decision about moving forward. A few other roofing contractors contacted us too, but Ross made the best first impression by being helpful, honest, and professional without any pressure. That follow-up visit gave us confidence to move ahead with the roof repair and full roof installation. From the first conversation through the final cleanup, the whole process was smooth and well managed. This was not a small roofing job. It involved multiple steps, detailed inspections, and several conversations with our insurance adjuster. Ross stayed involved the entire way, answered questions quickly, explained the roofing materials and scope of work, and made sure everything kept moving. He was proactive at every stage and helped reduce a lot of stress for our family. The crew did quality work, the new roof looks great, and the property was left clean when the job was finished. If the rest of the team works with the same care and professionalism, I would absolutely recommend them for any roofing needs. Overall, it was a great experience from start to finish.

I needed new gutters and gutter guards for my home and also wanted some roofing trim work to improve the overall look. Since I am a retired Veteran, I cannot safely get up and clean the gutters anymore, so finding a dependable roofing and gutter team was very important to me. I asked Matthew to stop by and give me an estimate, and he explained that updating the trim, fascia, and soffit would really improve the appearance of the house. He was absolutely right, and the finished work made the whole exterior look cleaner, sharper, and more complete. The entire team, from the office staff and project managers to the installers and billing team, was excellent to work with. Their customer service was outstanding, and they kept me informed through each step of the project with clear communication. It was a real comfort to work with a company that truly cared about what I needed and took the time to make sure everything was done properly. Brendan, Herbert, and the crew handled the gutter installation and exterior work like they were working on their own home. They were fast, professional, and responsive, and the cleanup was so thorough you could hardly tell they had even been there, aside from the beautiful new work. The new gutters and guards give me peace of mind, especially with regular wind, debris, and seasonal rain common in San Francisco. I highly recommend them for roofing, gutter, fascia, and soffit work for any homeowner wanting reliable service and quality results.

I got several roofing bids from different companies and also spoke with a general contractor, then compared everything carefully before choosing one roofer for my roof replacement in San Francisco. I kept notes through the whole process, and a few things really stood out. What this roofing company did well: - Clear communication through one main contact, which made the whole roofing estimate process much easier to follow. - A detailed proposal that explained the scope of work, material options, and where choices were mine to make. - Strong attention to detail and flexibility. Many of the smaller items I mentioned early on were included in the final roofing proposal. - An onsite roof inspection before relying on aerial measurements. That was important because my roof has a few areas and flashing details that are easier to understand in person. - A follow-up visit to review the proposal. I had several questions about the roof system, shingle options, and upgrade choices, and Brendan took the time to walk through everything clearly. - Honest answers with no pressure. All of my questions were addressed, including ventilation, flashing, pipe boots, and material upgrades. After reviewing the options, I decided to go with upgraded pipe boots and algae-resistant shingles, which felt like a smart choice for a long-lasting roof in San Francisco. Installation went very smoothly. The crew arrived on time, and the dumpster trailers were placed before the work began. My home had two layers of old shingles, so the tear-off and roof deck prep took extra effort, but the crew handled it well. They also found a few flashing issues from previous work and corrected them as part of the job, which I really appreciated. The roofing crew was polite, professional, and easy to have around the house. Protective tarps were set up around the property to catch debris, and the cleanup was excellent. They even returned for additional cleanup to make sure everything was left in great shape. Overall, I’m very happy with my choice. The entire roofing process felt organized, transparent, and professional from inspection to final cleanup, and the finished roof looks great.

Thank you again for fitting me into your schedule. Getting my new roof done by New City Roofing Co. gave me real peace of mind, and now I can enjoy this big home improvement even longer. I truly love how it turned out and feel proud of this major upgrade to my house. Matthew helped choose a perfect shingle color, and Brendan and the crew were great to work with from start to finish. The whole roofing project went smoothly, even better than I expected. Everyone was friendly, worked hard, and paid close attention to every detail. Having Brendan on site throughout the job was especially reassuring because he kept everything organized and made sure the work stayed on track. He also went the extra mile by taking care of a damaged piece of siding and sealing cracks around the chimney crown to help prevent more wear until future repairs can be handled. That extra care showed a strong commitment to quality craftsmanship and customer service. The crew protected the property well, completed the roof installation with care, and left the cleanup spotless, like no work had even taken place. Overall, an excellent experience and a top-notch roofing job.